Support,

Scenario: Two OB Customer and Payment

When a staff member was adding a payment this morning for a customer they received the following error below. After trying to recreate the error with no luck and restarting AWARE.... I am NOW seeing any payment added does record in the OB but loses its relationship with Customer OB once saved.

I am just starting to dig into this so any help wold be great

********** Start Error Message ***********

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.

********* End error message ****************

here are the Tomcat logs;

********* Start Tomcat Logs *****************

2008-02-07 11:51:01 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-02-07 11:51:23 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-02-07 11:53:26 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-02-07 12:01:42 StandardContext[/balancer]org.apache.webapp.balancer.BalancerFilter: init(): ruleChain: [org.apache.webapp.balancer.RuleChain: [org.apache.webapp.balancer.rules.URLStringMatchRule: Target string: News / Redirect URL: http://www.cnn.com], [org.apache.webapp.balancer.rules.RequestParameterRule: Target param name: paramName / Target param value: paramValue / Redirect URL: http://www.yahoo.com], [org.apache.webapp.balancer.rules.AcceptEverythingRule: Redirect URL: http://jakarta.apache.org]]

************** End Tomcat Logs **************