What the @#$%%^!

christopherb

Support,

Scenario: Two OB Customer and Payment

When a staff member was adding a payment this morning for a customer they received the following error below. After trying to recreate the error with no luck and restarting AWARE.... I am NOW seeing any payment added does record in the OB but loses its relationship with Customer OB once saved.

I am just starting to dig into this so any help wold be great

********** Start Error Message ***********

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.

********* End error message ****************

here are the Tomcat logs;

********* Start Tomcat Logs *****************

2008-02-07 11:51:01 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-02-07 11:51:23 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-02-07 11:53:26 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:824)
at org.apache.struts.util.RequestUtils.forwardURL(RequestUtils.java:747)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-02-07 12:01:42 StandardContext[/balancer]org.apache.webapp.balancer.BalancerFilter: init(): ruleChain: [org.apache.webapp.balancer.RuleChain: [org.apache.webapp.balancer.rules.URLStringMatchRule: Target string: News / Redirect URL: http://www.cnn.com], [org.apache.webapp.balancer.rules.RequestParameterRule: Target param name: paramName / Target param value: paramValue / Redirect URL: http://www.yahoo.com], [org.apache.webapp.balancer.rules.AcceptEverythingRule: Redirect URL: http://jakarta.apache.org]]

************** End Tomcat Logs **************

aware_support

Can't really say anything based on this information. If you could re-create the problem and send us the BSV and/or data we might be able to investigate.

christopherb

I have sent the BSV along with my contact information

Chris

aware_support

The problem seems to have disappeared after the server has been re-started.

christopherb

Well in some sort......

The server was restarted when the trouble first appeared then after restarting again upon viewing the trouble with support the issue seem to have fixed itself..

Ok I'm good with that 🙂

tford

Support,

I'm getting this same error while trying to click on a PDF link on a presentation. This was working earlier this evening in my application.

Did you restart the AwareIM server or the server box itself to solve this problem with Christopher?

Thanks,
Tom

aware_support

Yes. Before you re-start the server could you send us the output of Tomcat server?

tford

Support,

Please clarify, do I need to:
1- Close the AwareIM Server & restart it
2- Reboot the entire machine.

Thanks,
Tom

PS -- I just sent the TomCat logs via email.

tford

OK -- I found my problem.

I was trying to use a referreed Documents type attribute in a Presentation.

For example, Aware will allow you to use DocToView.ABC.Doc (where Doc is a Document type attribute) in a Presentation cell.

Furthermore, the file name of the stored document will properly display on the Presentation screen. BUT, if you click on the link to the document, it will NOT open in a new window as expected. You will get the error above in the TomCat logs.

Tom

aware_support

We'll investigate. This issue is completely different to the one originally reported by Chris B and should have been in a separate thread.

tford

Sorry about that. I realize that now. I found this thread because of the "java.lang.NullPointerException" in the TomCat logs.

I hope this has not wasted a lot of your time.

Tom