Our Services

Aware IM is a DIY builder. Some customers, however, prefer to outsource the development process, either in part or in its entirety. Needless to say that no one is more qualified to use Aware IM then… us. So we are happy to help out.

Basic application

Get an up and running basic application in lightning speed. Tailored for your specific needs, this basic application gives you a huge head start in the development process. Please let us know what your business management automation needs are, and we’ll get back to you with an offer and a quote.

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Full application

You outsource your application development to us. Simple as that. Have a business management web app on your mind? Leave it to us to make it real.

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Custom plugins and extensions

Aware IM is fully customizable. If you happen to need a plugin that doesn’t exist yet you can create it yourself or we can do it for you. Here are a few examples of  plugins we made for our clients:

  1. A plugin that enables two-factor authentication in Aware IM using the DUO package (www.duo.com)
  2. A plugin that enables payments using the Stripe payment gateway (www.stripe.com)
  3. A plugin that enables payments using the BrainTree payment gateway (www.braintreepayments.com)
  4. A plugin that allows sending SMS through Clickatell SMS provider (www.clickatell.com)
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Customer support

There are a number of resources to help you get the most out of Aware IM:

  1. Browse through Aware IM User Guide, How To and other documents located in the DOC folder under your Aware IM installation folder. They have plenty of very detailed information on using Aware IM.
  2. Watch Video Tutorials. They show how to work with Aware IM, create and improve Aware IM applications and use the sample applications supplied with Aware IM.
  3. Check out the sample applications supplied with Aware IM, accessible by clicking Help – Sample Applications in the Aware IM Control Panel. They are a great way to see how things are done in Aware IM and learn by example.
  4. Search the Aware IM User Forums. Chances are that your issue has already been discussed over the years so you might just find an answer. If not, post your message so that other Aware IM users may want to offer their suggestions. Although our support engineers check the forums frequently, please note that it is not a formal support channel.
  5. Purchase a premium support ticket if you have an urgent issue and want a timely reply from our support team. A premium support request is answered within 24 hours, costs US $60, is good for a single issue, covers up to 30 minutes of our time, and ensures the most efficient handling of your issue.
  6. If you want premium support but do not want the complications of purchasing support tickets every time please sign up for one of our yearly support plans. With support plans you have peace of mind that we will attend to all your requests in a timely manner. Please send an e-mail to [email protected] for more details about support plans.