When AwareIM goes wrong. Before posting a new topic please search the FAQ forum, search the forum and check that the issue has not been posted before. Please also check that the issue has not been mentioned in Appendix B of the online help. When posting indicate the build number of your AwareIM version. The best way to report a bug is to describe the steps required to reproduce the problem: 1. Do this 2. Do that 3. Problem - describe the problem. Send your BSV file to support@awareim.com if applicable. Even better way of reporting a problem is to do a screencast demonstrating the problem.