Mobile version - iOS6 problems.

RLJB

support,

We've had users upgrade their apple products to iOS6 and they're getting performance issues with aware mobile.

Most noticeable so far seem to be:

General freezing up on forms - no particular field is causing it,
When trying to save a form they're getting errors saying that 'this record has been changed by another user',
When they click 'Refresh' form it's skipping to previous instances of the BO,

I've been watching the logs, had the following popup during a freeze.

	at com.bas.basserver.persistence.PersistenceManager$_A.A(Unknown Source)
	at com.bas.basserver.persistence.PersistenceManager.executeQuery(Unknown Source)
	at com.bas.basserver.executionengine.S.A(Unknown Source)
	at com.bas.basserver.executionengine.S.A(Unknown Source)
	at com.bas.basserver.executionengine.ExecutionEngine.doExecuteQuery(Unknown Source)
	at com.bas.basserver.executionengine.ExecutionEngine.executeQuery(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor42.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.bas.basserver.bsmanager.F.B(Unknown Source)
	at com.bas.basserver.bsmanager.F.A(Unknown Source)
	at com.bas.basserver.bsmanager.F.A(Unknown Source)
	at com.bas.basserver.iopipes.ComponentSink.processMessage(Unknown Source)
	at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
	at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimplePipe.processMessage(Unknown Source)
	at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
	at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
	at com.bas.openadaptor.A$_A.run(Unknown Source)
	at java.lang.Thread.run(Thread.java:662)

Any ideas what's causing the issue?

Thanks for the help,

aware_support

From this description I cannot see how this is related to the new OS - it seems to be either a bug in Aware IM or a problem in the application. But there's not enough info to tell. You need to send us detailed report with the description how to reproduce the problem.

tford

When trying to save a form they're getting errors saying that 'this record has been changed by another user',

Build 1513 is a fairly old version. I think I remember some "record has been changed by another user" issues getting fixes along the way .. but not 100% sure.

RLJB

Hi support,

We've found this error is occurring on BO's with dynamic rules for mobile users using iOS6.
The same bsv is working fine on iOS5, it's only since a few of our users updated their mobile operating system that they've started to experience the problem.
We've tested extensively on both OS versions using the same bsv & we're only experiencing it on 6.

For example, we've got a BO called 'InvoiceLines' which users use to enter line details for an invoice. It dynamically grabs UnitCost from another BO where they've set up their inventory items.

When a user using iOS6 enters a new line, it grabs the data but doesnt allow them to save the form and causes functionality to freeze on the mob version.
No errors appear, it just leaves you locked on the form.
If you then click the 'form refresh' button, it will delete all the data & allow you navigate around the bsv again.

Forms with no dynamic rules work fine, they allow you to save & navigate as normal.

The server rules are being applied fine in the logs, it's just not saving the form.

Tomcat Log shows

WebServlet URL got request with params:
Got XML request <root><post_form_data_action object_name="InvoiceLines" object_id="330369" object_version="2" form_name="MainMobile" form_context="edit" > 
<post_attribute_data attribute_name="ItemType" >Items & Unit Cost</post_attribute_data> 
<post_attribute_data attribute_name="Item" ></post_attribute_data> 
<post_attribute_data attribute_name="Rate" ></post_attribute_data> 
<post_attribute_data attribute_name="DurationHour" ></post_attribute_data> 
<post_attribute_data attribute_name="DurationMinute" ></post_attribute_data> 
<post_attribute_data attribute_name="ItemUnit" >Mugs</post_attribute_data> 
<post_attribute_data attribute_name="UnitCost" >25.00</post_attribute_data> 
<post_attribute_data attribute_name="Qty" >10</post_attribute_data> 
<post_attribute_data attribute_name="ItemCustom" ></post_attribute_data> 
<post_attribute_data attribute_name="TaxLINK" >Tax:327544</post_attribute_data> 
<post_attribute_data attribute_name="Total" >250.00</post_attribute_data> 
</post_form_data_action> 
</root>
server version is 3 client version is 2
Exception thrown java.lang.Exception InvoiceLines has been changed by another user. Please get the latest version of the data and try the operation again.
java.lang.Exception: InvoiceLines has been changed by another user. Please get the latest version of the data and try the operation again.
	at com.bas.webapp.thin.handlers.B.R.A(Unknown Source)
	at com.bas.webapp.thin.handlers.B.R.A(Unknown Source)
	at com.bas.webapp.thin.handlers.XMLRequestHandler.A(Unknown Source)
	at com.bas.webapp.thin.handlers.XMLRequestHandler.handleRequest(Unknown Source)
	at com.bas.webapp.thin.servlets.WebInterfaceServlet.doPost(Unknown Source)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188-)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108-)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528-)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
	at java.lang.Thread.run(Thread.java:662)
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:

Powerm

I have to say since AwareIM v5.5 we are having major connection failures with Safari and Chrome, Firefox works fine. I had to rewrite some rules ( they stopped working ) but Safari is not working like before..

aware_support

RLJB, is it possible to turn on Javascript diagnostics in iOS6 phones? If exactly the same Aware IM version works differently on these OS's then the problem is in Javascript/browser.

Powerm, what sort of connection problems are you having? Pls start a new thread for this and describe in detail what's happening or write directly to support@awareim.com

RLJB

Hi Support

FYI - we have also downloaded Chrome browser on iOS6 on the iPad and we experience the same issues. Have checked all the other iPad settings and all appear to be fine.

I had a look for Javascript diagnostics for iOS6 and couldn't find any solutions, there is something called "web inspector" but I think you need a Mac to use it.

RocketRod

Any resolution to this yet? I have a mobile app and loath now to upgrade it to v5.5.

Cheers Rod

RLJB

Hi Rod

No resolution to this problem for us as yet.

BUT to be clear we aren't talking about Aware V5.5, our prod servers are on V5.2 (build 1513) and we are getting the issue.

It is iPhone/iPad update that starts the issue - upgrade to iOS6 and dynamic rules return the error (plus you get the bad Apple maps).

Rod - perhaps you could confirm if you also get the error?

RocketRod

I had a user try out on an iPad and can can confirm same error using build 1533!

'this record has been changed by another user' when trying to save a form.

Let's hope the solution is found soon. In a couple of weeks I'll be ready to have the user retest on the current version. Maybe its fixed in 1592 but I'm not hopeful? This is a show stopper for me. What are you doing to overcome the issue now?

Cheers Rod

aware_support

Could you please provide the Tomcat log from the moment you are starting editing the form to the moment when the form freezes (when dynamic rules are on). We need to know the complete interaction between the browser and the server - when the form is fetched from the server, when recalculation happens and when the form is saved.

aware_support

We have not upgraded our phones to OS6 yet, so we cannot test this issue. We are planning a new build early next week, so if you want us to possibly include a fix into this build PLEASE provide the Tomcat log as described in the previous message.

RocketRod

I've assuming that you mean RJLB who raised the original issue?

aware_support

Yes, but if you can provide this info as well, then it would be good too.

RLJB

Hi support,

We're experiencing two issues,

A user tries to save the form but it pops up with 'form changed by another user' log for this issue below.

Got XML request <root><post_form_data_action object_name="TimeSheet" object_id="330676" object_version="2" form_name="MainMobile" form_context="edit" > 
<post_attribute_data attribute_name="Employee" >Rob Hopkins</post_attribute_data> 
<post_attribute_data attribute_name="Job" >2: - Job 8 nightclub</post_attribute_data> 
<post_attribute_data attribute_name="JobRole" >Water Proofing</post_attribute_data> 
<post_attribute_data attribute_name="MobStartDate" >12-Oct-2012</post_attribute_data> 
<post_attribute_data attribute_name="MobStartTime" >12:30 AM</post_attribute_data> 
<post_attribute_data attribute_name="MobEndDate" >12-Oct-2012</post_attribute_data> 
<post_attribute_data attribute_name="MobEndTime" >05:00 AM</post_attribute_data> 
<post_attribute_data attribute_name="Notes" ></post_attribute_data> 
</post_form_data_action> 
</root>
server version is 3 client version is 2
Exception thrown java.lang.Exception TimeSheet has been changed by another user. Please get the latest version of the data and try the operation again.
java.lang.Exception: TimeSheet has been changed by another user. Please get the latest version of the data and try the operation again.
	at com.bas.webapp.thin.handlers.B.R.A(Unknown Source)
	at com.bas.webapp.thin.handlers.B.R.A(Unknown Source)
	at com.bas.webapp.thin.handlers.XMLRequestHandler.A(Unknown Source)
	at com.bas.webapp.thin.handlers.XMLRequestHandler.handleRequest(Unknown Source)
	at com.bas.webapp.thin.servlets.WebInterfaceServlet.doPost(Unknown Source)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188-)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108-)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528-)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
	at java.lang.Thread.run(Thread.java:662)

A user tries to save the form but can't click any of the navigational buttons (save, close, menu items), no error appears - refreshing form then takes you back to another instance of the BO. - log below

Got XML request <root><post_form_data_action object_name="TimeSheet" object_id="330676" object_version="2" form_name="MainMobile" form_context="edit" > 
<post_attribute_data attribute_name="Employee" >Rob Hopkins</post_attribute_data> 
<post_attribute_data attribute_name="Job" >4: - Apple Store Fit out - George Street</post_attribute_data> 
<post_attribute_data attribute_name="JobRole" >Other</post_attribute_data> 
<post_attribute_data attribute_name="MobStartDate" >12-Oct-2012</post_attribute_data> 
<post_attribute_data attribute_name="MobStartTime" >02:00 AM</post_attribute_data> 
<post_attribute_data attribute_name="MobEndDate" >12-Oct-2012</post_attribute_data> 
<post_attribute_data attribute_name="MobEndTime" >07:30 AM</post_attribute_data> 
<post_attribute_data attribute_name="Notes" ></post_attribute_data> 
</post_form_data_action> 
</root>
server version is 4 client version is 2
Exception thrown java.lang.Exception TimeSheet has been changed by another user. Please get the latest version of the data and try the operation again.
java.lang.Exception: TimeSheet has been changed by another user. Please get the latest version of the data and try the operation again.
	at com.bas.webapp.thin.handlers.B.R.A(Unknown Source)
	at com.bas.webapp.thin.handlers.B.R.A(Unknown Source)
	at com.bas.webapp.thin.handlers.XMLRequestHandler.A(Unknown Source)
	at com.bas.webapp.thin.handlers.XMLRequestHandler.handleRequest(Unknown Source)
	at com.bas.webapp.thin.servlets.WebInterfaceServlet.doPost(Unknown Source)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188-)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108-)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528-)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
	at java.lang.Thread.run(Thread.java:662)
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:
WebServlet URL got request with params:

RLJB

Support,

Actually on the above examples, the only part of the log which refers to the second error is the following lines

WebServlet URL got request with params: 
WebServlet URL got request with params: 
WebServlet URL got request with params: 
WebServlet URL got request with params: 
WebServlet URL got request with params: 
WebServlet URL got request with params:

Cheers,

aware_support

Sorry, this log is not helpful. Like I said before we need the Tomcat log from the moment the user opens the form to the moment when the form is saved. Presumably also, after the user opens the form and before he saves it he enters the data that causes dynamic rules to fire as well. So this should also be in the log. And this is probably the key to the problem.

As it is, you are only providing the log when the form is saved, which on its own is useless for us.

RLJB

Full logs have been emailed to support.

RocketRod

I see a new build is out. Any resolution to this yet?

Cheers Rod

aware_support

No, this is still being investigated