How to configure the CC in an email sent by AwareIM

Imad

How to configure the CC in an email sent by AwareIM so more than one person receives the same email sent by the system?

tford

They have to be separated by semi-colon.

aware_support

You don't need to use CC field. If you just do this:

FIND Person WHERE Person...
SEND MyEmail To Person

the e-mail will be automatically sent to all Person instances found by the FIND action.

Imad

Dear Tford,
The email is working fine when I send it to the BO “Student”. In order to send same copy of the email to other recipient “Employee”, I have created a Cc attribute for the email notification; I put an initial value for the Cc the email address for the person that will receive the copy. Is what I am doing is correct? When I test it that way didn’t work. How the CC gets the second email address and passes it to the email?
Thank you

tford

It sounds like Employee is not in context when the initial value is set.

You need to have some kind of process that puts all BOs used in the email in context.

Imad

Dear Tford,
Do you mean that I have to create a BO of Employee and link it to the Student in order to use the Employee’s Email in a Cc? Is there another way?
Thank you

BobK

Imad,

If the "Student" BO has the Cc attribute for the "Employee" email address, you could do the following in the process that sends the email:

Action 1 in the process:
CREATE Notification WITH Notification.CC = Student.Cc
Action 2 in the process:
SEND Notification To Student

I do something similar to set the subject, I assume it would work with the CC field.

technopak

How about this -

Create a reference in the Student BO of type Employee. Then create a Shortcut attribute in Student to Employee.email_address.

Now, in your process, you can create the outgoing email notification with CC = Shortcut

Peter

Imad

Thank you Bob. This will not work for me as the email notification ready created. All what I need is to include one or more email addresses of employees in the same email send to the Student so they keep it as a proof that email was send to the Student.

Regards

tford

You'll need to describe your BOs / relationship structure if you'd like help on this. Otherwise we're guessing.

Imad

Dear Technopak,
I have tried what you suggested and it does not work either. Simply the CC does not show on the sent email and the email does not go to the specified email address.
Any more ideas or somebody how set the email for more than one recipient?
Regards

tford

What build are you using?

technopak

Imad,

Sorry for posting without testing.

There is definitely something wrong with the CC functionality - I can't get it to work no matter how I try to get the CC address into the notification object. The best I achieved was when I hard coded an email address in my process as the OutgoingEmail CC attribute (OutgoingEmail.CC='test@test.com').

And even then a weird thing happened - I did receive two emails from the system with the Sent To address correct and the CC address correct in each. But both emails were received by the Sent To account !!

This is something we need some guidance on from Support and may be a bug which needs to be fixed.

Peter

technopak

Imad,

Taking support's suggestion earlier, I guess you could create a Recipients BO which contains an email attribute EmailAddress.

Then in a process, create instances of the object containing the email addresses from your Student and Employee objects at runtime.

You could then send the OutgoingEmail to Recipients, and subsequently do a clean up by deleting all Recipient instances.

This is clumsy, but it will work 🙂

Peter

tford

I'm thinking that your CCs have to be to the email address in an intelligent BO.

I have a BCC that works:

CREATE OutgoingEmail_Report
WITH OutgoingEmail_Report.FromAddress=SystemSettings.EmailAddressFrom,
OutgoingEmail_Report.BCC=SystemSettings.EmailAddress,
OutgoingEmail_Report.RequestedReport=LoggedInRegularUser.Email_Doc_Hold

Imad

Thank you all for your support. I have created in Student object a flag attribute that is showing the email was send. I hope that the AwareIM support team will solve the problem of adding multiple email addresses to CC and make it work in near future as this an important email feature.

Best regards,

tford

CCs works fine for me. I tested by doing the following:

1) SystemSettings is an intelligent object. I use this for testing.

2) Process:
CREATE OutgoingEmail_Test WITH OutgoingEmail_Test.CC='EmailAddress1@gmail.com;EmailAddress2@gmail.com'

SEND OutgoingEmail_Test TO SystemSettings

When I run this process, the email is properly received at 3 email addresses:
1) the one defined in SystemSettings.EmailAddress
2) EmailAddress1@gmail.com
3) EmailAddress2@gmail.com

Note that you need to be running the right build # for this to work. If a CC attribute is not automatically defined when you create the notification, the CC functionality will NOT work.

technopak

Hi,

Is it just me or do a lot of Aware features seem to work well using SystemSettings, whereas many features need to be worked around if System Settings is not involved.

Tom, does the same thing work for you using an intelligent object which you created rather than SystemSettings ? Perhaps that's where the problem is.

In my case, I can email from the EmailAddress in my intelligent object, but any attempts to put the CC address into the corresponding notification just don't work.

Tom, you also mention needing to use the right build - what do you recommend ? I'm running 1218 and have problems with CC and haven't noticed anything in the changelogs about CCs in email.

technopak

Tom,

I've just noticed that your test hard-codes the recipients into your CC attribute. Have you tried it for a BO attribute so that it works dynamically -

CREATE OutgoingEmail_Test WITH OutgoingEmail_Test.CC=BO.CC_Address

That seems to be where the problem lies.

Another thing I wonder about is the format of the email address being passed from the BO. I wonder does it have to be converted to string format to be valid (even though it's plain text in the BO) ?

So many questions - I'm off to do some more testing 🙂

tford

Sorry I'm not going to be able to help with testing today.

Is it just me or do a lot of Aware features seem to work well using SystemSettings, whereas many features need to be worked around if System Settings is not involved.

SystemSettings is always in context. In general, if something works with SystemSettings, but not wtih another BO, it could be a context issue.

I won't be able to do more testing until tomorrow. If you conclude that cetain approaches "don't work", it would be good to post the process involved.