AWare server wont start -help!!

Rem

After the latest Windowsupdate this week and a reboot of our AWare server (Windows 2003, SP2) the AWareserver won´t start any more. It seems at is the JBOSS part that fails. The log says this:

13:58:06,056 INFO [ServerInfo] OS-System: Windows 2003 5.2,x86
13:58:06,336 INFO [Server] Core system initialized
13:58:11,095 INFO [Log4jService$URLWatchTimerTask] Configuring from URL: resource:log4j.xml
13:58:11,298 INFO [NamingService] JNDI bootstrap JNP=/0.0.0.0:9650, RMI=/0.0.0.0:1098, backlog=50, no client SocketFactory, Server SocketFactory=class org.jboss.net.sockets.DefaultSocketFactory
13:58:12,231 INFO [RARMetaData] Required license terms present. See deployment descriptor.
13:58:12,371 INFO [RARMetaData] Loading JBoss Resource Adapter for JDBC 2 XA drivers
13:58:12,371 INFO [RARMetaData] Required license terms present. See deployment descriptor.
13:58:12,620 INFO [RARMetaData] Required license terms present. See deployment descriptor.

Runing build 1036.

Anyone has any clue to where to start looking? This is a bit bussinesscritical so every thought is welcome!

/Rem

Rem

Made an upgrade to 1044 and now it works again!

I don´t know what made the difference if it was the reinstallation or if it was the new version.

An other thing; the server starts much quicker now, before it took a very long time before the loading of the Jboss was done, but now it only takes seconds!

/Rem

pixerp

I'm running dev edition-build 1036 and have had the same problem several times (also with previous builds).

As far as I can judge, this happens when I've been using the Configuration tool extensively (modify-testing-modify..). It seems like a few MB memory is eaten up each time and, in the end, it crashes because of lack of memory.

When you restart AwareIM control panel, it will always stop at JBoss with the log you shown:
[RARMetaData] Required licensed terms present. See...

From a successful log, I noticed that the next line should be :
[MailService] Mail Service bound to java:/Mail

So it could be that the MailService uses some cached file ... AwareSupport should be able to tell us more.

Reinstalling solves the problem, because the server folders are cleared.

Rem

Ok!

If this is the case I hope support look in to it because I allways use the configurationtool alot at the server!

/Rem

ACDC

There is mention of this somewhere else in this forum and the solution suggested is a follows:

Keep a copy of the Jboss folder at hand i.e. back up a copy of the Jboss folder after a new install and then when this happens copy the contents of the backup Jboss directory into the current install Jboss folder.

This seems to be a quick way to resolve the problem

christopherb

I am suddenly getting the following error when starting Aware;

Unable to set required value to 'max_allowed_packet' database variable due to the following exception Access denied; you need the SUPER privilege for this operation Make sure that it is at least 10M and start the server again

Nothing has been changed on the server
Any ideas?

aware_support

Someone must have changed privileges of the MySQL account that Aware IM uses. It needs admin privileges.

pixerp

Just in case someone faces the same problem of JBOSS not starting, the solution is as follows:

delete the content of ...Tomcat/work/Catalina/localhost

Then you will be a be able to restart the control center and everything should be OK.

kwokm67

Is there a resolution to the JBOSS not starting? By that I mean not having to replace the JBOSS folder or delete the content of ...Tomcat/work/Catalina/localhost etc.

I have been told that if you don't shut down the servers properly it could cause this issue. Well, I do shut down the servers in the correct manner and still sometime JBOSS won't start.

Any permanent fix available?

aware_support

There is no permanent fix at the moment but the workaround is really simple and you should do it for the time being.

PEFS

If I shut the server down by clicking on the red X in the top right-hand corner of the Aware IM control panel (not the proper way to shut it down). I could do t 20 times and never have a problem with JBOSS.

If I shut down the server by clicking on the Shut Down Server button on the control panel and wait patiently for Aware IM, Tomcat and JBOSS to shut down completely and then click the red X I never have a problem

Here is the sequence that seems to cause the issue, start shutting down the server by clicking on the Shut Down Server button and then wait for Aware IM Server to say 'Process Finished', Tomcat to say 'Process Finished' and then JBOSS to say 'Process Finished'; NOW, before the icons in the Control panel have focus click on the red X in the right-hand corner of the Control Panel and shut down the server. 75% of the time I corrupt JBOSS and have to replace the folder.

So the temporary fix is easy...have patience and wait for the shut down process to complete entirely and you should not have a problem.

There must be something open (and or writing) between the control panel and a file in JBOSS between the 'Process Finished' and the Icons in the Control Panel having focus that is corrupted by the severing of the connection early. This however is just my 2 cents.

Using Version 1218 with MySQL

pbrad

Hi,

The specific file that needs to be deleted to resolve the jboss not starting issue is the localDB.log file that can typically be found in the following folder: C:\AwareIM\JBoss\server\bas\data\hypersonic.

I find that the log file is often up around 50 or 60 meg in size when I have the same problem and deleting the log file always solves the problem.

cheers,
Pete

bmeyns

Indeed Pete,

I've noticed the same problems with JBoss / Hypersonic.
According to the "localDB.properties" of the Hypersonic DB (<AwareIM_ROOT>/JBoss/server/bas/data/), a HSQL checkpoint should occur when the log-file reaches 200Mb (.log-file gets cleared & .date-file is defragged)

hypersonichsqldb.log_size=200

So, monitoring the .log- & .data-file and playing around with the log_size setting of HSQL could solve the JBoss-problems? (not yet tried)

http://hsqldb.org/doc/2.0/guide/dbproperties-chapt.html
https://community.jboss.org/thread/46934

RocketRod

Have had issues today similar to those above with JBOSS not starting.

I have tried some of the above solutions and managed to get it going again but notice I have a 2GB file called LOCALDB.DATA!!

What is causing this? How do I reduce it as I think I may run into issues again if it stays that big?

Urgent replies appreciated.

Cheers Rod

aware_support

You need to delete this file every now and then. You can also install a fresh evaluation version and copy the entire JBoss folder from there overwriting the current one.

RocketRod

Thanks support for your prompt reply. Very much appreciated. So just to clarify. I delete just this one file in the folder? It will be recreated upon startup? I need to stop AwareIM first I guess?

Cheers Rod

RocketRod

Ok I just tried that. Deleted the file localdb.data and it was recreated but with a 2GB initial size again!!

Cheers Rod

RocketRod

Anymore thoughts support on why I still get a 2gb sized file recreated. There must be another file I need to delete I think?

Cheers Rod

RocketRod

About to try the evaluation suggestion but note that when downloading that version there is a warning to developers to not install over the top of existing installations. So I guess I can ignore that fact for the JBoss folder? Also it doesn't matter that its a 5.3 installation?

Cheers Rod

aware_support

You MUST install this evaluation version in a separate directory or a separate machine!! Doesn't matter which version it is - JBoss is the same