Empty Query in Testing Mode

pbrad

Hi,

I don't know if this is of any help, but on my production server that is running the same version as my development machine. I can reproduce this error by simply choosing the menu item 'Search Objects'. It doesn't matter what objects I search or which bsv I use, the results are always blank in the new interface. This is quite inconvenient as I use this when I am developing and testing an app and you are not given the choice of version 2 or version 3 in this case. For some reason, this problem does not occur on my development machine. I am still running release 1025 but I don't believe that you have reported any work done on this problem in the last two releases. I will be updating the version tonight and will report back if the problem is solved by doing this.

Pete

aware_support

Thanks, Pete. This is exactly the problem that another user Rob is experiencing (also with build 1025). We don't believe build 1027 has any fixes in this area, but maybe worth a try anyway. Let us know if this made any difference.

So are you saying that ANY query returns no results?? Are you also saying that you are running the system not on localhost (Rob's system is not on localhost as well, I wonder if this is actually the problem, rather than data)?

pbrad

Hi,
I am pretty sure that stand-alone queries are running fine in both V2 an V3 interfaces. The problem that I am having is any query resulting from the 'Search Objects' dialogue box.

It is running fine on my notebook (running as localhost) but not on my Win2003 server (not running as localhost). I think that is opposite to what Rob was finding, is it not?

Pete

marc

AwareIM 3.0 Build 1027
If done the query with the crm example without changing anything again just to be shure.
System/SearchObjects/Run query/Customer
The result with Version 2 disabled is empty
The export shows 28 rows including the headline, = 27 customers without headline
I did not change the customer data!

aware_support

Marc, are you running the system on localhost?

marc

No iam not using AwareIM on localhost.
AwareIM is on an Windows 2003 Server and i launch the Application from an PC with Windows XP.

aware_support

Pete, Marc, Rob, could you please check the output of Tomcat and Aware IM server after you run a query that returns no results? Is there anything suspicious there?

marc

system.log after running query Customers
2008-01-09 03:00:44,888 ERROR -Unable to initialise outgoing e-mail channel for business object Customer in business space BASTestDomaincrm_sample. It is possible that SystemSettings object has not been initialised
2008-01-09 03:00:45,310 ERROR -Unable to start e-mail channel for business space BASTestDomainlibrary_example. It is possible that SystemSettings object is not initialised.
2008-01-09 03:00:45,310 ERROR -Unable to start e-mail channel for business space BASTestDomainlibrary_example. It is possible that SystemSettings object is not initialised.
2008-01-09 03:00:45,310 ERROR -Unable to initialise outgoing e-mail channel for business object Member in business space BASTestDomainlibrary_example. It is possible that SystemSettings object has not been initialised
2008-01-09 03:03:52,986 ERROR APP#admin -Unable to start e-mail channel for business space BASTestDomaincrm_sample. It is possible that SystemSettings object is not initialised.
2008-01-09 03:03:52,986 ERROR APP#admin -Unable to start e-mail channel for business space BASTestDomaincrm_sample. It is possible that SystemSettings object is not initialised.
2008-01-09 03:09:15,626 ERROR -Unable to start e-mail channel for business space BASTestDomaincrm_sample. It is possible that SystemSettings object is not initialised.
2008-01-09 03:09:15,657 ERROR -Unable to start e-mail channel for business space BASTestDomaincrm_sample. It is possible that SystemSettings object is not initialised.
2008-01-09 03:09:15,657 ERROR -Unable to initialise outgoing e-mail channel for business object StaffMember in business space BASTestDomaincrm_sample. It is possible that SystemSettings object has not been initialised
2008-01-09 03:09:15,657 ERROR -Unable to start e-mail channel for business space BASTestDomaincrm_sample. It is possible that SystemSettings object is not initialised.
2008-01-09 03:09:15,657 ERROR -Unable to initialise outgoing e-mail channel for business object Customer in business space BASTestDomaincrm_sample. It is possible that SystemSettings object has not been initialised
2008-01-09 03:09:16,142 ERROR -Unable to start e-mail channel for business space BASTestDomainlibrary_example. It is possible that SystemSettings object is not initialised.
2008-01-09 03:09:16,142 ERROR -Unable to start e-mail channel for business space BASTestDomainlibrary_example. It is possible that SystemSettings object is not initialised.
2008-01-09 03:09:16,142 ERROR -Unable to initialise outgoing e-mail channel for business object Member in business space BASTestDomainlibrary_example. It is possible that SystemSettings object has not been initialised

The Log of AwareIM (View from the control panel) does not show any entries regarding crm

aware_support

This is normal. What's in the Tomcat output window?

marc

Tomcat Logfile:

2008-01-09 02:56:29 StandardWrapperValve[action]: Servlet.service() for servlet action threw exception
java.lang.NullPointerException
at com.bas.webapp.actions.QueryAction.a(Unknown Source)
at com.bas.webapp.actions.QueryAction.S(Unknown Source)
at com.bas.webapp.actions.QueryAction.doExecute(Unknown Source)
at com.cc.framework.adapter.struts.ActionUtil.execute(Unknown Source)
at com.cc.framework.adapter.struts.FWAction.execute(Unknown Source)
at com.cc.framework.adapter.struts.FWAction.execute(Unknown Source)
at com.cc.framework.adapter.struts.RequestProcessorUtil.processAction(Unknown Source)
at com.cc.framework.adapter.struts.FWRequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:415)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:704)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:474)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:409)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1056)
at com.cc.framework.adapter.struts.FWRequestProcessor.processForwardConfig(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:415)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198-)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118-)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

2008-01-09 03:08:43 StandardContext[/balancer]org.apache.webapp.balancer.BalancerFilter: init(): ruleChain: [org.apache.webapp.balancer.RuleChain: [org.apache.webapp.balancer.rules.URLStringMatchRule: Target string: News / Redirect URL: http://www.cnn.com], [org.apache.webapp.balancer.rules.RequestParameterRule: Target param name: paramName / Target param value: paramValue / Redirect URL: http://www.yahoo.com], [org.apache.webapp.balancer.rules.AcceptEverythingRule: Redirect URL: http://jakarta.apache.org]]

aware_support

This could be a clue, but before we investigate could you please confirm that this print out happens EVERY TIME you run a query that returns no result?

marc

I confirm that I had the Tomcat log enties 2 times today, the query with Version 3 is always empty.
2 Miuntes ago a ran the Customer query again without any entry in the Tomcat log...

pbrad

Hi,

I decided to see if the problem occurs on different business spaces and it does. Below is the Tomcat output when I uploaded a new version and then ran. Search Object/all objects/RegularUser. There were a bunch of repetitive errors when creating the new version but nothing about the blank return on searching for all objects. The Aware Server output looked totally normal with no mention of the process even running.

If it helps, I don't have a problem giving you access to my server to check it all out for yourselves. Please pm or email me if you wish to go this route.

cheers,
Pete

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/style\menu.css...

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 27

source.: 	font-family : ${hmenu.font.label.family};

error..: Illegal Identifier: hmenu.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 28

source.: 	font-size : ${hmenu.font.label.size};

error..: Illegal Identifier: hmenu.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 33

source.: 	font-weight: ${hmenu.font.label.weight};

error..: Illegal Identifier: hmenu.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 34

source.: 	padding-left: ${hmenu.font.label.size + 2};

error..: Illegal Identifier: hmenu.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 64

source.: 	font-family : ${hmenu.font.label.family};

error..: Illegal Identifier: hmenu.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 65

source.: 	font-size: ${hmenu.font.label.size + 1};

error..: Illegal Identifier: hmenu.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 66

source.: 	font-weight: ${hmenu.font.label.weight};

error..: Illegal Identifier: hmenu.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 73

source.: 	font-family : ${hmenu.font.label.family};

error..: Illegal Identifier: hmenu.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 74

source.: 	font-size: ${hmenu.font.label.size + 1};

error..: Illegal Identifier: hmenu.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 75

source.: 	font-weight: ${hmenu.font.label.weight};

error..: Illegal Identifier: hmenu.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 77

source.: 	color: ${selection.color.bg};

error..: Illegal Identifier: selection.color.bg

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 113

source.: 	font-family : ${hmenu.font.label.family};

error..: Illegal Identifier: hmenu.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 114

source.: 	font-size: ${hmenu.font.label.size + 1};

error..: Illegal Identifier: hmenu.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 115

source.: 	font-weight: ${hmenu.font.label.weight};

error..: Illegal Identifier: hmenu.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 122

source.: 	font-family : ${hmenu.font.label.family};

error..: Illegal Identifier: hmenu.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 123

source.: 	font-size: ${hmenu.font.label.size + 1};

error..: Illegal Identifier: hmenu.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 124

source.: 	font-weight: ${hmenu.font.label.weight};

error..: Illegal Identifier: hmenu.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 126

source.: 	color: ${selection.color.bg};

error..: Illegal Identifier: selection.color.bg

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 166

source.: 	font-family : ${vmenu1.font.label.family};

error..: Illegal Identifier: vmenu1.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 167

source.: 	font-size: ${vmenu1.font.label.size};

error..: Illegal Identifier: vmenu1.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 168

source.: 	font-weight: ${vmenu1.font.label.weight};

error..: Illegal Identifier: vmenu1.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 171

source.: 	color: ${vmenu1.color.text.disabled};

error..: Illegal Identifier: vmenu1.color.text.disabled

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 200

source.: 	font-family : ${vmenu1.font.label.family};

error..: Illegal Identifier: vmenu1.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 201

source.: 	font-size: ${vmenu1.font.label.size};

error..: Illegal Identifier: vmenu1.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 202

source.: 	font-weight: ${vmenu1.font.label.weight};

error..: Illegal Identifier: vmenu1.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 208

source.: 	font-family : ${vmenu1.font.label.family};

error..: Illegal Identifier: vmenu1.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 209

source.: 	font-size: ${vmenu1.font.label.size};

error..: Illegal Identifier: vmenu1.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 210

source.: 	font-weight: ${vmenu1.font.label.weight};

error..: Illegal Identifier: vmenu1.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 227

source.: 	font-family : ${vmenu2.font.label.family};

error..: Illegal Identifier: vmenu2.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 228

source.: 	font-size : ${vmenu2.font.label.size};

error..: Illegal Identifier: vmenu2.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 232

source.: 	color: ${vmenu2.color.text.disabled};

error..: Illegal Identifier: vmenu2.color.text.disabled

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 243

source.: 	font-family : ${vmenu2.font.label.family};

error..: Illegal Identifier: vmenu2.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 244

source.: 	font-size : ${vmenu2.font.label.size};

error..: Illegal Identifier: vmenu2.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 245

source.: 	font-weight: ${vmenu2.font.label.weight};

error..: Illegal Identifier: vmenu2.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 251

source.: 	font-family : ${vmenu2.font.label.family};

error..: Illegal Identifier: vmenu2.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 252

source.: 	font-size : ${vmenu2.font.label.size};

error..: Illegal Identifier: vmenu2.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 253

source.: 	font-weight: ${vmenu2.font.label.weight};

error..: Illegal Identifier: vmenu2.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 269

source.: 	font-family : ${vmenu3.font.label.family};

error..: Illegal Identifier: vmenu3.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 270

source.: 	font-size : ${vmenu3.font.label.size};

error..: Illegal Identifier: vmenu3.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 285

source.: 	font-family : ${vmenu3.font.label.family};

error..: Illegal Identifier: vmenu3.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 286

source.: 	font-size : ${vmenu3.font.label.size};

error..: Illegal Identifier: vmenu3.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 292

source.: 	font-family : ${vmenu3.font.label.family};

error..: Illegal Identifier: vmenu3.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 293

source.: 	font-size : ${vmenu3.font.label.size};

error..: Illegal Identifier: vmenu3.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 294

source.: 	font-weight: ${vmenu3.font.label.weight};

error..: Illegal Identifier: vmenu3.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 313

source.: 	font-family : ${crumb.font.label.family};

error..: Illegal Identifier: crumb.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 314

source.: 	font-size: ${crumb.font.label.size};

error..: Illegal Identifier: crumb.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 320

source.: 	font-family : ${crumb.font.label.family};

error..: Illegal Identifier: crumb.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 321

source.: 	font-size: ${crumb.font.label.size};

error..: Illegal Identifier: crumb.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 328

source.: 	font-family : ${crumb.font.label.family};

error..: Illegal Identifier: crumb.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 329

source.: 	font-size: ${crumb.font.label.size};

error..: Illegal Identifier: crumb.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 330

source.: 	font-weight: ${crumb.font.label.weight};

error..: Illegal Identifier: crumb.font.label.weight

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 336

source.: 	font-family : ${crumb.font.label.family};

error..: Illegal Identifier: crumb.font.label.family

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 337

source.: 	font-size: ${crumb.font.label.size};

error..: Illegal Identifier: crumb.font.label.size

--> Error in template file

file...: ..\Tomcat\temp\menu.tem

line...: 338

source.: 	font-weight: ${crumb.font.label.weight};

error..: Illegal Identifier: crumb.font.label.weight

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/style\panel.css...

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 31

source.: 	font-family: ${panel.font.header.family};

error..: Illegal Identifier: panel.font.header.family

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 32

source.: 	font-size: ${panel.font.header.size};

error..: Illegal Identifier: panel.font.header.size

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 33

source.: 	font-weight: ${panel.font.header.weight};

error..: Illegal Identifier: panel.font.header.weight

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 44

source.: 	font-family: ${panel.font.header.family};

error..: Illegal Identifier: panel.font.header.family

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 45

source.: 	font-size: ${panel.font.header.size};

error..: Illegal Identifier: panel.font.header.size

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 46

source.: 	font-weight: ${panel.font.header.weight};

error..: Illegal Identifier: panel.font.header.weight

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 50

source.: 	font-family: ${panel.font.body.family};

error..: Illegal Identifier: panel.font.body.family

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 51

source.: 	font-size: ${panel.font.body.size};

error..: Illegal Identifier: panel.font.body.size

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 74

source.: 	font-family : ${panel.font.body.family};

error..: Illegal Identifier: panel.font.body.family

--> Error in template file

file...: ..\Tomcat\temp\panel.tem

line...: 75

source.: 	font-size : ${panel.font.body.size};

error..: Illegal Identifier: panel.font.body.size

Generating non-standard buttons...

loading file ..\Tomcat\temp\standardb44321.xml...

file version: 1.2

loading file ..\Tomcat\temp\standardbEnv44322.xml...

file version: 1.2

==== Validation ====

--> #0 message(s).

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnAllocate_or_Finish1.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnAllocate_or_Finish3.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnAllocate_or_Finish2.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnAllocate_or_Finish4.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnPrint_Receipt1.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnPrint_Receipt3.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnPrint_Receipt2.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnPrint_Receipt4.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnEdit_Employees_Data1.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnEdit_Employees_Data3.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnEdit_Employees_Data2.gif...

creating resource file C:\AwareIM\Tomcat\webapps\iPort\painter_AXYZSandbox__om_22.0_Administrator/fw/def2/image/buttons/app/buttons\btnEdit_Employees_Data4.gif

ACDC

Marc

Did you rename or change the directory of AwareIM under webapps on the Windows 2003 server. as this produces a similar result.

pbrad

Hi,
This might be a valuable clue as I am experiencing this problem and I do not use the default AwareIM directory name on my Windows 2003 server. I am doing a version upgrade tonight so I will try it out before I rename the folder back to my desired name and report back.

Cheers,
Pete

ACDC

It appears from the above sample that the AwareIm directory has been replaced with Iport, which will create this problem if the Aware_Ext.js file is not changed as well

pbrad

Hi,
Looks like you solved the problem, I changed the file and it works properly now. Thanks!

I will have to add this to my rapidly growing list of tasks to carry out when I upgrade versions on the server.

Cheers,
Pete

aware_support

FINALLY! This explains it.

IF YOU RENAME AWARE IM DIRECTORY YOU NEED TO SEARCH FOR "AwareIM" IN AwareIM/Tomcat/webapps/AwareIM/config/aware_ext.js

AND REPLACE WITH THE NAME OF YOUR DIRECTORY OTHERWISE NEW QUERY INTERFACE WILL NOT WORK

marc

Works great, thanks for the Support

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