Empty Query in Testing Mode

marc

AWARE IM Version 3.0 (Build 1018-) / Windows Server 2003

I was trying to use the Search Objects in Testing Mode (Firefox and IE) logged in as Admin with the option All objects and Run query (self designed query).
In both cases the result only shows the heading of the colums without data. When i use the export button to csv all data are exportet.
Why does the query result screen does not show any results?

tford

marc,

Have you tried:

Standard | Search Objects | All Objects + select your BO name + click search?

Tom

marc

In the meantime i have updated to Build 1023

Yes i have tried to use the Standard query:
Standard | Search Objects | All Objects + select your BO name + click search

Just to bee shure that there are any entries in the table i was using the export funktion from the query result page, and there are entries in the csv file.

In addition i have testet a AwareIM Example (CRM) with the same result.

tford

marc,

Could you outline the specific steps (1,2,3, etc) in the CRM sample app that cause the behavior? I'm really curious.

Tom

marc

Hi Tom,

thanks for your reply, shure the steps are as follows.

1) Starting the CRM in Testing Mode (Config Tool)
2) Logging in to CRM via Webbrowser (IE or Firefox) with Testing Mode selectet (On)
3) From the left Menu: System / Search Objects / All Objects "Customer"
Then Search Button
4) The Query Result Page shows without any Error but without data
5) When i click Export in the footer of the result page and open the csv with excel there are showing 28 entries

aware_support2

There seems to be a problem with the new-style interface for queries where results are not shown in the results table sometimes. We are investigating the issue. In the meantime as a workaround please use the Version 2 Interface option for your queries. This should show the results properly. The option is not available with the standard search functionality, but is available in the Configuration Tool when configuring queries.

aware_support2

This is now fixed in build 1024.

marc

I have installed Version 3.0 Build 1025
Queries with deaktivated "Version 2 Interface" are empty also with the new build, when checking (old style) "Version 2 Interface" results are showing as usual. I have tried this also with you CRM example.

aware_support

We checked this in the latest version and it seems to work fine. Are you sure you are using the latest build?

marc

Yes i am sure to have the latest build 1025 installed.
Screenshot: [/img]

aware_support

So how do you reproduce the problem in the CRM example? Can you please provide detailed description of what you do - this may help us reproduce and fix the problem if there's any.

marc

Procedure:
1) Starting the CRM in Testing Mode (Config Tool)
2) Logging in to CRM via Webbrowser (IE or Firefox) with Testing Mode selectet (On)
3) From the left Menu: System / Search Objects / All Objects "Customer"
Then Search Button
4) The Query Result Page shows without any Error but without data
5) When i click Export in the footer of the result page and open the csv with excel there are showing 28 entries

Rem

You don´t have any foreign characters (non english) in there?

When I use Swedish I end up with blanks.

/Rem

marc

No, the Test was made with the AwareIM CRM Example

aware_support

CRM sample has 27 customers, you have 28. This means that you entered one new customer. We are quite sure that 27 pre-defined ones work fine. What are the attributes of your customer?

rob@duxworth.com.au

I am having same problem, using build 1025. Am in contact with support (Vladimir) working thru the problem

Rem

The latest build is 1027. For me it solved my problems!

/Rem

marc

AwareIM Upgraded to Version 3 Build 1027
Queries with Version 2 disabled are still blank.
If using Export in the CRM example 28 records are showing but not in the report window (empty). The Version 2 reports are working as usual.

Rem

Came to think of it. I had another problem with a report. Allmost every filed were blank, just a few had some content (although every field really had conntent of course).

This happened after I had made some minor change to something else in the BSV. No matter how many times I tested the report ended upp almost blank.

I solved it by going in to the report and make some minor adjustment and save it once more.

But I suppose you have tried that?

/Rem

aware_support

This issue has nothing to do with the report - this is the problem with new query interface (other people reported it too). We have been struggling to reproduce the problem. It is data-related. Some particular data format causes a query not to display anything. But we cannot reproduce it!!!

So please help us reproduce the problem. We told Marc that the CRM example has 27 records, not 28. Which means that he must have created a new record himself and the problem is probably in the data for that record, since the native CRM example with 27 records works fine.

Therefore, once again a question to Marc - what data to you have in your own 28th record??

Thanks