Pete,

I am on Windows 2003 VPS with GoDaddy.

Angarato

Hi,
I am no expert on this so I apologize if this doesn't work for you but it might just do the trick.

Access your server via Windows Remote Desktop. Open up My Computer and right click on 'My Network Places' and select 'Properties'. Then right click on the 1394 connection and select 'Properties'. You should see two tabs; General and Advanced, click on the Advanced tab.

Hopefully, you now see a Windows Firewall Settings button, click on it. Now click on the Exceptions tab and click on 'Add Port', create an exception called something like AwareIM using Port Number 8088 of type TCP. Now click on the Advanced tab and select the 1394 Connection and select the Settings button. Now click on the Add button and enter the name of the Server (The name that GoDaddy refers to it by, in my case it is CREATIVE03), enter 8088 for both the External Port Number and the Internal port number TCP and select OK.

Now change your Server.xml file from 8080 to 8088 and with a bit of luck, you should be able to login.
Let me know how you make out.
Pete

p.s. If I am leading you down the wrong path, the good news is that Support will be up and about in around 4 hours.

Hi Pete,

It seems like it's not my day today. I was following your advice and found
that the Firewall wasn't running on my VPS! I decided to switch it on and
after that it seemed like if my VPS started to Power cycle...

Let's see what happens next... It's still doesn't reply on my pings...

Thanks again,
Angarato.

Check that port 80 is not used by other software such as IIS.

Dear AwareIM support!

Yes, you are right IIS uses port 80 for the Default Web Site. Is there any
way to assign the other port to it? Or maybe AwareIM could use any port
other than 8080 and 80?

I'd like to have and keep both IIS and AwareIM operational. Is it possible
at all?

Thank you,
Angarato.

It should be possible to change ports used by IIS and it is certainly possible to change the Aware IM port (see Installation Guide for details). If you want to allow access to both IIS and Aware IM you need to assign different ports and check with your hosting provider that both ports are open.

I spoke to my Hosting provider and it seemed that they are not gonna open any other ports other than 80 (opened by default) for me.
How naive was to think of Virtual Private Server as of almost completely yours!
So I have to make a decision ether to sacrifice IIS or Hosting provider. 🙁 Very nice dilemma!

Regards and thak you all for your help!
Angarato.

Hi,
I wouldn't give up yet. I originally had a Windows Virtual Dedicated Server with GoDaddy using IIS and port 8088 for AwareIM. I ended up switching to a dedicated server with them because of memory issues but again, I am using IIS and Port 8088 on that box too successfully. I know that they block 8080 by default but I don't believe that they block others like 8088 and the issue that you are experiencing may not be being caused by a blocked port.

I could be wrong here but if it was me I would continue to eliminate all other potential causes of the problem that you are experiencing. Sorry that I can't be of more help than that.
Best of luck,
Pete

Thanks Pete!

I'll keep trying and let you know...

Angarato.

Pete,

Thank you again. The Utility gave me three open ports, but they didn't work by some reason.
I didn't get any errors, but IE was trying to connect to the Application forever.
I checked what happens if I stop IIS completely and use port 80 for AwareIM. Everything worked
fine! So this test is complete and it shows that there is no any other reasons for the problem
except blocked or busy ports.
Actually I am almost ready to sacrifice IIS, but then how do I show my index.html page with all
the information, banners, some other pictures, etc. to the user? Imagine, that AwareIM application
is just the part of my Web Site and I want AwareIM Application to be run only if User clicks on some
particular link on my index.html page. If there is any clear way of how to accomplish this I would be
very glad to see it... So far I cannot logically solve the problem other than having IIS and Tomcat
running simultaneously.

Still alive and keep trying...

Angarato.

Thank you very much AwareIM support!

This is almost exactly what I was looking for. It would be great if you could
let me know how to instruct Tomcat to redirect user to my static .jsp or .html
file once user hits the www. page.
Sorry for basic question, but I don't have any Tomcat experience as of yet...

Thank you again,
Angarato.

Check with the company where your domain name is registered on how to redirect www.your-domain-name.com to a different URL.

a year later

Angarato, did you finaly decide stops IIS?

Have you a Virtual Dedicated Server on GoDaddy?

If you stops IIS, Plesk can't work!

Someone fix this problem on this GoDaddy plataform?

Aware im support team never give clear and complete answers... they only reffer to those incomplete documentation. Hey... that is not help!

We choose godaddy for their suggestion and now find this issue without a clear help... it's simply anoying!

Aware IM uses its own web server Tomcat. Tomcat listens to web requests on a particular port. It is really easy to configure Tomcat to listen on any port you like.

Tomcat can happily co-exist with another web server on the same machine (for example, IIS) provided that both web servers listen on different ports. If you have IIS already running and listening on port 80 you only have two alternatives:

1) Stop IIS or
2) Get either IIS or Tomcat to listen on a different port.

If you MUST have IIS running and it MUST listen on port 80 and your host provider refuses to open any other port, there is really nothing we can do whether we provide complete answers or not!

We cannot provide any more complete answer to this. You need to talk to your host about this problem!

a month later

Recently I set up an AwareIM installation on a GoDaddy Win2003 server. I told Tomcat to use 8088 port and restarted the Win server. AwareIM has been working fine after that.

I have a GoDaddy Dedicated server and we had a huge issue with all this because GoDaddy was NO HELP!

But, try this. Go to your UIconfig.props file and add

HostServerPort=9000

We tried several things with 8080 and 8088 and they just did not work. We have been running good on 9000