Can't modify number to UNDEFINED if range is defined

JonP

I have a survey where if the survey topic is changed mid-survey, I want a rule that resets most attribute values for surveys already taken (I preserve the survey comments, so I can't just delete the instances and recreate).

Some attributes are numbers with ranges. But if I try:

Survey.SurveyNumberFromRange=UNDEFINED

the configurator flags it as an error because the value is not within the specified range.

aware_support

It's a bug/limitation that is rather difficult to fix. The workaround is to not use Aware IM ranges, but instead have your own rules that manage ranges (and undefined) - after all, Aware IM ranges are translated into rules as well.