Add values to cascading dropdown from a form.

Ewanm

I have a BO called Tickets and I am adding a new Ticket. When I enter the form, I select a client from a drop down. The available selection values are stored in a referenced BO called Clients.

When the Client is selected, I have another dropdown which is used to select a contact name. The Names available for selection are from a BO which is a reference object of Client. (I think this what is called a cascading dropdown)

This all works great. I require to add a new Contact. How can I create a process to create a new contact in BO ‘Client_Contacts’ which has a parent ‘Clients’ but create it starting from the Ticket BO Form.

i.e. I think I want to add a new value to the second level in the cascade.

Hope this is clear.

aware_support

Well, you can just have an operation on the form of the Ticket that starts the process.

However, you should also do the following:

1) Do not create a new Ticket - create a Ticket by rules of a process and edit an existing Ticket instead:
CREATE Ticket
VIEW Ticket
2) Add a scheduled process to delete abandoned tickets automatically if you want
3) When the user selects a Client get the form to automatically save the Client on the server (tick the corresponding checkbox)
4) This way when the process to create a contact starts it will have both the Ticket object and the Client object (Ticket.Client) available. So it will be able to create the contact for the selected client.

Ewanm

Hi there,

Thanks for the reply, I managed to achieve this by using a temporary BO and it now adds the new reference. I am still having problems with the new record.

When I add the record, it does not appear in the dropdown until I chose another parent record then reselect the previous record. The added choice is then available.

The available choices in the drop box are based on a Custom Query on the Attribute and the query is not re-run when the new contact is added. Is there any way to force the query to run and hence refresh the dropdown choices.

Thanks