Email to multiple recipients (TO field)

hpl123

Hi all/support,
This is a question about sending emails to multiple recipients. Currently when using Aware´s built in email capabilities to send to a group of users like this:

FIND ALL Customer
SEND EmailNotification TO Customer

It seems Aware sends 1 separate email to each Customer i.e. it loops through the list one by one. How can we instead send 1 email to all of these recipients with all recipients in the TO field? If I would populate the EmailAddress attribute with something like this "email1@example.com;email2@example.com;email3@example.com" would that work? Any other ideas on how to achieve this?

Thanks

tford

You should be able to build an attribute to hold the concatenated email addresses, then build the email using CREATE using the concatenated email list in the CC or BCC.

You may be limited by your email processor about how many emails are in the CC.

hpl123

tford wrote
You should be able to build an attribute to hold the concatenated email addresses, then build the email using CREATE using the concatenated email list in the CC or BCC.

You may be limited by your email processor about how many emails are in the CC.

Thanks Tom and yeah I will test some and if we can concatenate in the CC/BCC fields it should also be possible directly in the EmailAddress attribute of the intelligent BO I assume (this is the TO field I assume).

tford

Hi Henrik,

I've done the concatenation w/ CC field using ; as delimiter. I think I found one time that the delimiter depends on the ISP processing the outgoing email.

Also you won't be able to concatenate using ; in the EmailAddress attribute of the intelligent object that has an email address Input Mask. That Input Mask will not allow ; as a valid character. Not sure if you can change it to a different mask to get around that.

4xjbh

Let me get this right in my head. If I send an email to 10 receipients in a 'to' field from aim via a office365 account and then look at the sent items I will have 10 seperate messages rather than one?

hpl123

4xjbh wrote
Let me get this right in my head. If I send an email to 10 receipients in a 'to' field from aim via a office365 account and then look at the sent items I will have 10 seperate messages rather than one?

Yes 🙁. Support hasn´t commented to is guesswork but again this is the way it seems to work.

hpl123

tford wrote
Hi Henrik,

I've done the concatenation w/ CC field using ; as delimiter. I think I found one time that the delimiter depends on the ISP processing the outgoing email.

Also you won't be able to concatenate using ; in the EmailAddress attribute of the intelligent object that has an email address Input Mask. That Input Mask will not allow ; as a valid character. Not sure if you can change it to a different mask to get around that.

Using a concatenated string works in the CC field but not in the EmailAddress of the intelligent BO (it is possible to remove the input mask but when trying to send the email I get a invalid string error in the Aware server log so is either a bug or the way it works).

Hopefully support can improve this functionality so we can send to multiple recipients in the TO (EmailAddress) attribute as well as this is standard email functionality. Support, any thoughts on this?