BUG - Some queries dont bring up anything on the screen

eyles

A bit of background knowledge, i updated from version 6 to version 7 ( Build 2180 )

Ever since upgrading to version 7 i have noticed a number of issues.

I have a left menu which is of type tree and a number of Queries majority of the behave as they are meant to but a couple do not work. Please note that i will compare a working query to a not working query, they are identical when it comes to the settings of the query but both search different objects.

Problem steps : -

I click on the left menu item "Associates" which is a query and nothing happens.

having a look at the tomcat console this is what is recorded on the failing "associates" search

Got XML request <root><query_layout_action query_name='AssociateAdvancedSearch' > 
</query_layout_action> 
</root>

This is what it looks like on a working query

Got XML request <root><query_layout_action query_name='DepartmentSearch' > 
</query_layout_action> 
</root>
Got XML request <root><set_prompts_action> 
<query_string>FIND Department WHERE Department.Name CONTAINS ?Name ORDER BY Department.Name</query_string> 
<prompted_value name="Name" ></prompted_value> 
</set_prompts_action> 
</root>

pureist

Why not ensure your bug is 'easy' to tackle and is put at the front of the queue, by editing your post and attaching a zip file containing a small bsv which demonstrates the problem.
Make it simple for support to look at.
You could just do that, with 2 or 3 short bullet points containing steps which lead to the bug presenting right before them, rather than the detailed spiel you spent your valuable time typing.
Such bug reports inevitably lead to a reply post from support, saying 'please send us a bsv demonstrating', after you've waited a week for them to have time to look at your post.

aware_support

pureist is absolutely right. There is nothing we can do using the description above.

eyles

This issue is very inconsistent,

I tried to recreate this issue in a small BSV and i could not re create it which is why i am very stumped.

I posted on here to see if anyone else is having this issue to see if i could get get a better insight on what was happening. I wrote a detailed spiel because this doesn't seem to be as simple as a "Few points" so i tried to explain my issue in detail and provide what was happening in the console as well. I had background information as well as step by step points on how i got to the issue

I cant just go through and delete all the "not working" queries and re write my entire system because of this update.

I was wanting to get feedback to see if this was happening to anyone else, i believe there is an update for 7.1 coming out soon so i will wait to see if this fixes my issue. if not i will chase this up further

customaware

eyles wrote
A bit of background knowledge, i updated from version 6 to version 7 ( Build 2180 )

Ever since upgrading to version 7 i have noticed a number of issues.

I have a left menu which is of type tree and a number of Queries majority of the behave as they are meant to but a couple do not work. Please note that i will compare a working query to a not working query, they are identical when it comes to the settings of the query but both search different objects.

Problem steps : -

I click on the left menu item "Associates" which is a query and nothing happens.

having a look at the tomcat console this is what is recorded on the failing "associates" search
Got XML request <root><query_layout_action query_name='AssociateAdvancedSearch' > 
</query_layout_action> 
</root>
This is what it looks like on a working query
Got XML request <root><query_layout_action query_name='DepartmentSearch' > 
</query_layout_action> 
</root>
Got XML request <root><set_prompts_action> 
<query_string>FIND Department WHERE Department.Name CONTAINS ?Name ORDER BY Department.Name</query_string> 
<prompted_value name="Name" ></prompted_value> 
</set_prompts_action> 
</root>

Hi Connor,

Reading your description, I vaguely remember me having a similar issue with a Menu after bringing one of my apps into V7 from V6.

If I recall correctly, I ended up rebuilding a new VP with the same menu and discarding the problematic because I could not replicate the issue in a new BS.

I just put it down to a rare quirk in the change of versions (which is significant between V6 and V7)

Solved the problem and have never seen it since.

eyles

eagles9999 wrote
Hi Connor,

Reading your description, I vaguely remember me having a similar issue with a Menu after bringing one of my apps into V7 from V6.

If I recall correctly, I ended up rebuilding a new VP with the same menu and discarding the problematic because I could not replicate the issue in a new BS.

I just put it down to a rare quirk in the change of versions (which is significant between V6 and V7)

Solved the problem and have never seen it since.

Hi Mark,

Thankyou for this response,

I was quite confused on how to tackle this as i did try re creating a BSV and ran into the same issue. I just could not recreate it !

so i wrote up a detailed explanation hoping someone else has had this issue and had a work around ! Looks like ill just have to re do all my menu items :cry:

All is good but ! being on version 7 has opened up alot of more possibilities when it comes down to functionality and customization 😃 😃 I am loving it !

customaware

7.1 is even better. 😉

eyles

I look forward to the release !! 😃

eyles

Hi Mark,

rebuilding a new VP with these queries and tried running these queries in the ADMINISTRATOR VP and its still behaving the same and nothing loads :cry:

I thought i would wait till 7.1 was released and have just upgraded and this is still happening !!

Any ideas on how i could get these queries to work ? I even tried creating a new Query identical as the failing query and it behaves the same. Would there be a way to get a better idea on whats happening such as a more in depth event logging ?

rob_h7

Did you rebuild from scratch, or copy your existing VP?

We had the same issue when going from 6 to 7. Creating a brand new VP, then copying menu's worked 100%.

Also - if you have custom HTML in your query, we noticed V7 wouldnt display anything it didnt like, like square brackets around attributes. We had something along the lines of 'Created by {FullName} [{Department}]' which wouldnt display.