"Reply-to" attribute in Outgoing Email Notifications

weblike

Hi,

Does anyone know or tested to add a Reply-to field in Outgoing Email Notifications?

Is this possible?Does it work?

If not posssible: Support can you please add this feature in next release?
Now we have almost a perfect system in sending emails, after you added the ability to send trough multiple smtp servers, just some minor adjustments and will be perfect. 🙂

have a great day,

BenHayat

Are you saying the new email account feature that was released recently, doesn't have "reply-to"? That's strange!

kklosson

I think this would have to be a specially declared attribute that AwareIM would pass into the email message in the appropriate place. We need it. Email is a hell-hole.

aware_support

You need to implement this yourself. Have a look at the CRM sample application how this can be done.

weblike

aware_support wrote
You need to implement this yourself. Have a look at the CRM sample application how this can be done.

Hi,
I think my request is miss-understood.

I want to have a Reply-to in header of the email. When the email arrives in email-client(outlook or whatever) there will be: 1 FromAddress and 1 Replyto Address.
When the receiver clicks Reply button, a new email is created with "Reply-to" address as the receiver NOT the"Fromaddress"

In our case with have the system which sends the emails (with SystemSettings this time). We do not want that receivers to reply to the system emaiAddress, in fact we want to reply to the user which wrote the email (Reply-to).
In other email-systems this is part of the email account settings. In our case maybe can be integrated in smtp settings or NotificationsEmails

like described here:
https://support.google.com/mail/answer/7991?hl=en
or here:
https://tools.ietf.org/html/rfc5322#section-3.6.2
or here:
http://stackoverflow.com/questions/4728393/should-i-use-the-reply-to-header-when-sending-emails-as-a-service-to-others

cheers,

aware_support

I am not aware of any "Reply To" field. My understanding is that when you hit Reply any email client automatically puts the sender of the message into the Reply field.

If there is such a field it is not supported currently. Maybe it will be supported in the future, don't know.

weblike

aware_support wrote
I am not aware of any "Reply To" field. My understanding is that when you hit Reply any email client automatically puts the sender of the message into the Reply field.

If there is such a field it is not supported currently. Maybe it will be supported in the future, don't know.

You are right, in most of the cases this is sufficient, but what I tell you is a RFC standard https://tools.ietf.org/html/rfc5322#section-3.6.2
Specially in web applications and most of it in multi-tenants applications the Reply-to filed should be present.

I'm talking about sending emails trough default SystemSettingsBO:
Let's say I'm having an InvoiceSystem with 200 companies registered.
The emails will be sent FROM:EmailAddress (which is written in System Settings).
Customers of these 200 companies will reply to the EmailAddress of the system not to their Supplier. Here should be "Reply-to" mandatory.
As I see it in AwareIM should be inserted in Notifications section where we(developers) can insert any emailaddress we want .

Please consider to add this feature, because is a RFC (not my invention) 🙂 ....

thx in advance.

rocketman

Support - a lot of people will be tripping over this one. Yahoo mail servers will no longer accept mail where the sender purports to be a yahoo user but the mail does not originate on a Yahoo server. (Knocks out all (most) of the bulk emailing providers. Yahoo say the way round it is to ensure that the mail is sent from [email@mailingprovider.com] and have the real sender's email address in the Reply-To header.

So mail service providers can no longer send mail from some_person@yahoo.com if the sending server is something other than a yahoo server

aware_support

At the moment you have to specify the from address as an address that the email provider recognizes. The absence of the reply-to field makes it impossible at the moment to specify DIFFERENT "from" and "real" addresses, so the reply will always go to "from". This may not be very convenient, but it's not such a big deal. Having said that, we will try to do something about it.

weblike

aware_support wrote
Having said that, we will try to do something about it.

Thank you Support.
Will you include this in 7.1?

but it's not such a big deal

Here, I don't agree with you. It's a very big deal that my users can't communicate with their customers (customers are not replying to them, but to EmailAddress of the system) , or my users are calling me saying that they not get replies from their customers.

thx.