Question Mark Added to HTML

RentProperty

Hi Guys... I'm constantly getting reports from clients that the system automatically adds question marks to their emails... (See screenshot below before the 25 April)
I figured out that this seems to happen when there is a second space. Why does AwareIM add this '?' character and not just leave the additional space? or just replace it with an empty character?

Any ideas how to solve this (Excluding doing a find replace). The volume is too large so would put unnecessary strain on the system resources. One clients send about 6000 emails per month.

baskosi

The users probably used a character that cannot be displayed in used character encoding. They might originally used UTF-8 and the email wasn't setup/sent as UTF-8 thus converting some characters to ?.

Another thing I can think of is copy-pasting from Word to Aware IM where Word and Aware IM use different character encoding.