Unable to Start Aware IM Server

bucobill

I have had an issue lately with the Aware IM server not starting. Tomcat starts fine however the Aware IM server will not start. I have been waiting for it to timeout and then going to settings and switching port 9000 on the Aware IM Server under general to port 9005. I will then shut down and restart Aware IM and the server will not start a second time, so I then switch back to port 9000 restart and then the server would start and the program would work for a while without issue. This little time consuming workaround was working well up until today. Now making the changes does not start Aware IM at all.

Also I have issues with Java Heap and once I do an update on any BSV and publish it I am not able to add a new BSV version and republish. These are small issues as I generally will restart Aware IM and these last two will be resolved until the next publishing of the BSV.
So a total of 3 issues:
1.) Aware IM Server Not Starting
2.) Java Heap issues
3.) Unable to save or update any editing BSV file after publishing to Live site ( The BSV is being edited in a test site called AM and the BSV is published in a second live test site called TNT)

Hopefully I explained with enough detail to get this issue resolved.

Below is displayed in the Server Output under View on the Aware IM server line of the Aware IM Control Panel.

Server started...
Overall status: Aware IM is shutting down...
Process status: Tomcat: Shutting down
Process status: Tomcat: Process finished
Overall status: Aware IM is not running
Process status: Tomcat: Process finished
Started sent unsent email thread 0
Sending unsent email...
2015-10-23 12:55:16,377 ERROR  -Email was not sent.
javax.mail.AuthenticationFailedException: failed to connect, no password specified?
	at javax.mail.Service.connect(Service.java:329)
	at javax.mail.Service.connect(Service.java:176)
	at javax.mail.Service.connect(Service.java:125)
	at javax.mail.Transport.send0(Transport.java:194)
	at javax.mail.Transport.send(Transport.java:124)
	at com.bas.basserver.iopipes.EmailSink.A(Unknown Source)
	at com.bas.basserver.iopipes.EmailSink.C(Unknown Source)
	at com.bas.basserver.iopipes.EmailSink.A(Unknown Source)
	at com.bas.basserver.iopipes.EmailSink$_E.run(Unknown Source)
	at java.lang.Thread.run(Thread.java:744)

rbross

I can't answer all your questions, but I was getting the JAVA Heap Space error as well. Usually when I would run a large process.
Solution, If your server is 64bit, install the 64 bit version of JAVA.

Replace the JDK folder under AwareIM with the new 64 bit folder. Rename the current JDK folder to JDK old.
Increase the memory allotted to the AWareIM Server under Settings in the control Panel.

Issue with AwareIM server not always starting. IF you are connecting to the server running AwareIM via RDP and you have the Control panel open all the time to keep Tomcat and the AwareIM Server running, if you lose that connection it can cause you to lose access to that session and cannot shut down the AwareIM Server. You will have to have IT end that session for you . Then you should be able to restart the control panel and get Tomcat ans the AwareIM server running again.
You could try running Tomcat and the AwareIM server as a service, but doing it this way on your development machine will not give you access to the log viewer so you will not be able to watch processes as they run when testing.

Hope this helps!

bucobill

I have both logged off and restarted the server which both actions should shut down all instances of tomcat and the aware Im servers service and should start a new instance. Am I wrong in assuming this? I did try restating and logging off on Friday multiple times with no success. I have done this in the past to correct the aware server not starting issue and it worked fine now there seems to be no easy remedy. Should I look for a different "kill switch" to end any open aware or tomcat services?

bucobill

OK. I am not saying that this will work for everyone, but for right now it is working for me. I switched the port on the AwareIM server to port 8000. I had tried switching to Port 9005 and 9090 but that did not work. Switching to port 8000 may have issues in the future and I am expecting to switch back to port 9000 later today but for now this is working. I am hoping that by switching back whatever was holding up the program from starting will resolve itself. For now this is what worked. Hope this helps.

bucobill

You will want to switch back to the port 9000 this did get the server to start but on updating it keeps timing out and saying connection to server is lost.