Jhstephenson We are periodically getting the following error when we load the configurator: ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Exception initialising document: java.lang.exception :Connection with Aware IM server may have been lost. Make sure that the server is running and re-connect by selecting 'Reconnect' in the 'Tools' menu ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ The server is running and we don't ever get to a screen where we can select 'Reconnect'. This happened yesterday for awhile and just went away after about an hour. Today it is not letting me get into the configurator at all. Any ideas? Jim
hpl123 Jim, Not sure what causes this but do you have the configuration tool open all the time even when not working on the server etc.? This might cause issues like the one you describe.
Jhstephenson Ok, we are now really getting confused. We decided to reset the server and now I can load the configurator just fine, but the other person in the office cannot and is getting the same error I was.
aware_support If this is a configurator running remotely on a LAN check that the server properties are correctly set in the UIConfig.props file (in the BIN directory of the Configurator). If it is a local Configuration Tool then you need to restart the server - connection has been lost for some reason. Note, that you cannot use Configurator remotely over the Internet - it has to be on the same LAN as the server (behind the firewall)
Jhstephenson The server properties are correctly set and this is running on our server, not over the internet or locally. It actually has worked for the last 3 days without an issue but this morning it is doing the same thing.
aware_support This may happen if you leave the machine hibernating. You need to restart the Aware IM server and reconnect.
Jhstephenson We did end up restarting the Aware IM server. I still got the error right after the restart, but then about an hour later I tried it again and it worked. Jim
BenHayat Jim, you could also run Aware Server/Tomcat as "Service". This is how I do development on my LOCAL machine. But I have not tested it running on a LAN Server as "Service" and connecting your IDE/Configurator to it. But Running as Service might solve this problem.
Jhstephenson Ben, We are running it as a service on our lan server. The server is not going into hibernation either. What is really weird about is that another pc in the office can open it just fine. Jim
Jhstephenson I restarted my computer and it works fine now. So, obviously something is weird in my computer from one day to the next, that is breaking the connection, even though I close my configurator every time I am finished with it for the day. Jim
Jhstephenson I thought I had this figured out, but it keeps coming back. Whenever this occurs we restart the Aware and Tomcat services on our server and then I usually reboot my computer. Today no luck with anything. I even uninstalled the ConfigTool from my computer and then reinstalled it but it still comes up with the same thing. Not sure where to look now. Jim
Jhstephenson I guess to add to this, neither of us can access the configurator right now. We have even tried stopping the services and running the control panel just as an application. We both get that ridiculously long error message that I posted a bunch of posts ago. Any ideas?
customaware Jim Can you please precisely explain your set up. You have Aware Installed on the server? You enabled it to run as a service by running the InstallService.bat from the AwareIM\bin folder? How are you starting the Configurator on your local machine to access the installation on the server?
aware_support What are the error messages that you are referring to? Please attach the contents of the server log and of the Configuration Tool output window when this problem happens. This should have some diagnostics on what is going on. Also try running the server from within the Control Panel, rather than the service and see if you get the same problem.
Jhstephenson Ok, so as the saga continues... Today we after we had uninstalled it as a service and are just running it from the control panel, we can get in. So, we reinstalled the service option and we can get in. Lets see what the world brings tomorrow. Jim
Jhstephenson This problem has reared its ugly head again and seems to be worse now. No mater what we do I get that really long error message. Here is the error I get on the configurator screen: Error establishing connection with the server. ERROR: org.openadaptor.jms.JMSSink – init() failed with JMS Queue/Topic PublishException: org.openadaptor.adaptor.jms.PublishException: org.openadaptor.adaptor.jms.JMSPublisher – connect() failed with JMSException: javax.jms.JMSException: Could not connect to broker URL: tcp://SCC-1.SCCI.local:61616. Reason: java.net.ConnectException: Connection refused: connect [java.net.ConnectException: Connection refused: connect] I have also attached a screen print of the Configurator session screen.
Jhstephenson This is getting frustrating. Today I come in and it works fine. I will email you the file Mark.
Jhstephenson And this afternoon it doesn't. No changes in network, pc, or aware server. Something is weird and it is getting really frustrating.
