Hi all,
Here is some information and a request of sorts to ask everyone to become better at reporting bugs. I have to be honest, I hadn´t even looked at the guidelines for bug reporting until today ( :oops: ) and I´m sure many haven´t 🙂. In the official guidelines I saw an link to a debug screenshot tool called Debugmode Wink and this tool is actually really useful and deadsimple to use + it actually is quicker to produce a bug report in Wink than most other ways like trying to explain in words, take screenshots of your own that you have to explain etc. etc.. Here is the link to download wink:
http://www.debugmode.com/wink/download.htm
I will start using Wink for all my bug reports from today and I recommend you to do the same. As support also points out in the official guidelines, the clearer and better bug report you produce, the higher the probability is that it will be fixed and fixed quickly. Here are my recommended steps for bug reporting and I have also added the official guidelines written by support underneath the recommended steps:
Recommended steps:
- Use Wink to take multiple screenshots of the bug (screenshots are best because screencasts like video with audio etc. is not possible from servers, vps´s etc.)
- Add annotations and next buttons to your screenshots
- Ideally and when possible prepare a sample BSV
- Render your Wink bug report (will produce swf, html, js files)
- Zip the bug report files together with the sample bsv
- Write reference post in forum problem reports section (simple "FYI" post)
- Send zipped bugreport to support@awareim.com
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Official guidelines:
Dear Aware IM Users,
before posting a new topic please search the forum and check that the issue has not been posted before. Please also check that the issue has not been mentioned in the Appendix B of the Aware IM User Guide. When posting indicate the build number of your Aware IM version.
The best way to report a bug is to describe the steps required to reproduce the problem:
- Do this
- Do that
- Problem - describe the problem. Send your BSV file to support@awareim.com if applicable.
Even better way of reporting a problem is to do a screencast demonstrating the problem. You can use this free software http://www.debugmode.com/wink/ to create screencasts.
The better the problem is described the higher the chance that it will be fixed quickly.
Thank you for your cooperation.
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Thanks and support or developers, please comment if I have missed something etc. etc.
