Translations problem in v6.0

weblike

Hi,

In forms:
a. html cells
b. attributes inside of html cells

In queries:
a. grouped by attributes

aware_support

These care dynamic values stored in the database. Aware IM will display whatever is stored in the database, so if they store a translated value it will be translated.

weblike

Hi Support,

You are right, but for users it's have no sense to have selected for example "German" language and to display informations in English or other language (in real life it's not ok).

In forms the the attributes in html cells are not translated (these one are not saved to database yet) only displayed on screen. We use a lot of html cells and attributes in forms to display messages, statuses for the users.

If I use an attribute in a drop-down it's values are translated, but if I display same attribute in a html cell it's values are not translated.
I'll send you a sample bsv to reproduce it.

Thank you.

weblike

Bsv sent!

aware_support

Try using the TRANSLATE function explicitly in the HTML cell:
<<TRANSLATE(SupportTicket.Category)>>

Note this is only necessary if you refer to attributes represented by drop downs (where choices are translated). The problem is that Aware IM always stores the selected value in English in the database, so when you refer to it in a cell it is not translated. However, using the TRANSLATE function should fix the problem.

weblike

Hi Support,

Thank you for your reply. This workaround is ok for me in the forms part.

There is a possibility to use this for Queries too?
In "group by" the values are triggered from DB indeed. It would be very useful if we could translate those values too.

thank you again.

Nice day,