Incoming Email Not Being Processed

RentProperty

Hi Guys

I Find from time to time that there might be 1 or two emails in my RackSpace mailbox that I'm monitoring that are not being processed. Then I have no way to get that mail onto my system. I tried to forward it from there to the sam mailbox again.... but then It didn't process that one either and I picked up this in the log:

INFO: OutputAdaptor1.Controller has commited 13900 transactions
2014-10-02 08:54:17,973 ERROR -Exception forming notification for e-mail Re: 3rd Avenue 167 JHBN0001 - Job Card - Ref : MT81329 from "email@myemail.zone" duplicate entry: =?utf-8?B?RWRlbnZhbGUtMjAxNDA5MjUtMDA2OTkuanBn?= E-mail will not be processed

Any Ideas what could be causing this?

Kind Regards

Hein

Powerm

Do you have a Process checking for duplicate entries ? If Yes you should change it as it seems some of your emails are tagged as Duplicate.

RentProperty

Hi Ercan

Thats the strange thing... I have no Validation rules, so even if there are ten mails that look exactly the same on my Rackspace Email Box it should create 10 EmailMessages in my System.. :'-(

Powerm

I remember there is something on the Rules lists regarding the incoming email notifications and it was based on the " If New Them Create Email " condition...
Please check your Rules on your bsv and particularly the one for incoming emails.

RentProperty

Yes, Checked those.. Definitely Nothing restricting there. And it only happens like once every 2 or 3 weeks... But this is a bit of a concern since the email that is lying there today is Full of Critical information that My Client is expecting to receive.

Here are the rules on "When Incoming mail Notification is received":

Thanks for your help!!!

Powerm

Emails are not 100% safe, might be go to junk for zillions of reasons or get lost or end-up with this kind of bugs.
In my projects I check the email via AwareIM apps but as well have a copy of all emails forwarded to my desktop email client ( just create an address like awareimemails@yourcompany.com ) . I remember once I have found the email of my biggest client on my junk mail 🙂 That company gave me work for 2 years 🙂

RentProperty

Gee wizz... Yeah that can be dangerous...

Mine is not a spam issue though. For some reason Here and there The AwareIM service just doesn't want to process an entry. Luckily the mail is still lying on the Rackspace inbox when this happens so I can manually forward it to my client's desktop if i see that it's important. However, this is not ideal since the whole point of my application is to have all the comms stored in one pace so you dont have to look for it in your outlook.

Neway, thnx for the tips.

PS: Have you tested my brother's Clickatell Update yet? I know he is quite excited to hear from you on whether everything worked as it should.

Kindest Regards

RentProperty

So I Implemented the Schedule process that Disconnect and connect the EmailAccount every 2 hours or so but now that process seems to mess with my outgoing mail because now after that process runs the outgoing mail Authentication fails.

Support... Please advise if you are able to define this Incoming mail poller that is stopping as a bug and if so what the ETA would be for a fix as this is causing me a lot of headaches and i have to constantly monitor the server to make sure the incoming and outgoing mails are still working.

Will appreciate any feedback.

Thanks so much!

RentProperty

My Email Stopped again this afternoon and after restarting the server all the incoming mails downloaded but I also found two of these messages in the log!:

2014-10-15 22:01:32,247 ERROR -Exception deleting e-mail messages.
javax.mail.MessagingException: A50 NO [SERVERBUG] Internal error occurred. Refer to server log for more information. [2014-10-15 16:01:23];
nested exception is:
com.sun.mail.iap.CommandFailedException: A50 NO [SERVERBUG] Internal error occurred. Refer to server log for more information. [2014-10-15 16:01:23]
at com.sun.mail.imap.IMAPFolder.expunge(IMAPFolder.java:1812)
at com.sun.mail.imap.IMAPFolder.expunge(IMAPFolder.java:1777)
at com.bas.basserver.iopipes.EmailSource.A(Unknown Source)
at com.bas.basserver.iopipes.EmailSource.receiveAcknowledgment(Unknown Source)
at com.bas.basserver.iopipes.AcknowledgmentSink.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at org.openadaptor.adaptor.SimpleController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.jms.JMSAdaptorListener.handleObjectMessage(Unknown Source)
at org.openadaptor.adaptor.jms.JMSListener.onMessage(Unknown Source)
at org.openadaptor.adaptor.jms.JMSListener._listenWithReceive(Unknown Source)
at org.openadaptor.adaptor.jms.JMSListener.listen(Unknown Source)
at org.openadaptor.adaptor.jms.JMSListener.listen(Unknown Source)
at org.openadaptor.adaptor.jms.JMSSource.listenOrResume(Unknown Source)
at org.openadaptor.adaptor.jms.JMSSource.sourceListen(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource$SourceListenThread.run(Unknown Source)
Caused by: com.sun.mail.iap.CommandFailedException: A50 NO [SERVERBUG] Internal error occurred. Refer to server log for more information. [2014-10-15 16:01:23]
at com.sun.mail.iap.Protocol.handleResult(Protocol.java:351)
at com.sun.mail.iap.Protocol.simpleCommand(Protocol.java:373)
at com.sun.mail.imap.protocol.IMAPProtocol.expunge(IMAPProtocol.java:1216)
at com.sun.mail.imap.IMAPFolder.expunge(IMAPFolder.java:1805)
... 17 more

Support... Any ideas what this could be?

Regards

RentProperty

I Also often see things like:
2014-10-15 22:11:24,169 ERROR -javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketException: Connection reset by peer: socket write error

It is impossible that it is the SP because host my emails with Rackspace and they are one of the top 5 countries world wide for email hosting.