Incoming Email Polling Stopped

RentProperty

Hi All

Our incoming Email polling stops from time to time, without any reason or change to the bsv. It will be working fine for 2 weeks and then suddenly Our clients phone us and say that they don't get email. Then when we log onto the Online mailbox we can see all the emails lying there and when we check the AIM server it is not polling anymore.

Then we have to restart the server, and it will work again. But It doesn't download all the mails...

Is this a bug? Causing big concerns for us. Does anybody have any tips or are anyone else experiencing this.

Kind Regards

Hein

Powerm

This is an old and known issue.....try to restart your AwareIM server nightly using a script and it should be better.

aware_support

There must have been a networking error or an error with an e-mail provider. Check the output of the Aware IM Server when it happens for clues.

RentProperty

Here is a typical example of an error we get in the log when this happens:

2014-07-16 19:39:34,740 ERROR OUrSystemDomain#pass12345jusubbw -Unable to start e-mail channel for business space (OurBSVName). It is possible that SystemSettings object is not initialised.

However, system settings have not changed at all. It will be working fine for days and then suddenly this happens.

Support, what is the best way to address this? Email is a VERY large and critical part of our application. We need to have 99.9% uptime so this is a big concern for us at the moment. Is the best way to restart the server every single night?

Thnx in advance for any advise.

aware_support

The message from the log that you provide has nothing to do with the incoming email and is totally benign.

You need to capture the output when incoming email stops working.