DISPLAY URL caching

hpl123

Hi support,
This is a bug/problem report. The problem is that a website displayed in an application via DISPLAY URL is NOT updated (cache) when there are updates to the website. I have to manually clear the cache to see the updates. This is a real problem since i´m using an external website as my helpsystem (knowledgebase) in my application (s).

Could you please fix this so the DISPLAY URL always shows the updated site? (or does it do that but maybe after some time?). Thanks

aware_support

This has nothing to do with Aware IM. DISPLAY URL just opens the browser. Any caching issues you have is due to the browser settings.

hpl123

This is very strange and I think it is related to AwareIM somehow or possible the way DISPLAY URL works? If I open a updated URL through AwareIM DISPLAY URL the updated website isn´t displayed (or SOMETIMES it is but most times it isn´t. I see the cached OLD site), if I display the updated URL in the same browser "normally" I always see the updated site.

Support or other developers, any tips / info on this is appreciated?

aware_support

It must be the caching issue on the browser side. Like I said, all Aware IM does is opens a browser with a specific URL

kklosson

If I understand things....

I've seen this issue since 5.9. If you DISPLAY DOCUMENT, it displays in the new application window and in most cases the browser will cache the file so you see the last (or first) document you displayed. You can overcome this if you EXPORT DOCUMENT then call the document via a URL. The document needs a new or unique file name so that you don't pull a cached file, so you have to set the file name during the export.

Alternatively, IE has a setting to avoid caching. This will work fine if you are able to just have your users make this setting change. I believe Chrome has a similar ability.

hpl123

Thanks for the input. I will play some and see if I can troubleshoot.