Outgoing email (html) error?

hpl123

Hi support,
This is a bug report/question. I am having problems when I try to send a html email template with a notification. I have set up the email sending options so they work and sending plain text email and sending email using a simple html email template works as it should. When I try to use a slightly more complex html email template (same exact setup) I get the following error. Support, can you advise on what the error might be:

2014-07-09 01:15:18,735 ERROR Email#admin -Email was not sent.
javax.mail.MessagingException: Can't send command to SMTP host;
  nested exception is:
	java.net.SocketException: Connection closed by remote host
	at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:2157)
	at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:2144)
	at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:1210)
	at javax.mail.Transport.send0(Transport.java:197)
	at javax.mail.Transport.send(Transport.java:124)
	at com.bas.basserver.iopipes.EmailSink.A(Unknown Source)
	at com.bas.basserver.iopipes.EmailSink.processMessage(Unknown Source)
	at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
	at org.openadaptor.adaptor.SimpleController.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
	at com.bas.connectionserver.iopipes.RequestReplySource.sendMessages(Unknown Source)
	at com.bas.basserver.channels.ChannelManager.A(Unknown Source)
	at com.bas.basserver.channels.ChannelManager.sendNotifications(Unknown Source)
	at com.bas.basserver.bsmanager.F.A(Unknown Source)
	at com.bas.basserver.bsmanager.E.A(Unknown Source)
	at com.bas.basserver.bsmanager.F.A(Unknown Source)
	at com.bas.basserver.bsmanager.F.A(Unknown Source)
	at com.bas.basserver.iopipes.ComponentSink.processMessage(Unknown Source)
	at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
	at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimplePipe.processMessage(Unknown Source)
	at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
	at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
	at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
	at com.bas.openadaptor.A$_A.run(Unknown Source)
	at java.lang.Thread.run(Thread.java:662)
Caused by: java.net.SocketException: Connection closed by remote host
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.checkWrite(SSLSocketImpl.java:1307)
	at com.sun.net.ssl.internal.ssl.AppOutputStream.write(AppOutputStream.java:43)
	at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:128-)
	at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:65)
	at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:123)
	at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:2155)
	... 29 more

Thanks

PS: The email template is a professionally designed, litmus tested, working email template.

hpl123

Problem solved. The problem was image links in the html (links linking to external images). When I changed the link to something else it works. It might be a restriction in the template I was using for example the image links were restricted in some way or something else with the link. If you have problems with html email templates, try changing all the links.