AWAREIM server hang

weblike

Hello,

I have an app were users can upload their own "user defined Documents". ALL fine.
Users uploads MS word templates in the system.
The problem is when a user not defines correctly the tags in in his Word template. AwareIM Server hangs and blocks ALL other users. Only if I restart the server comes back to normal.

The output of the server is:

com.bas.basserver.persistence.PersistenceException: Business object BAS_UserDefinedDocument not found in business space version
at com.bas.basserver.persistence.PersistenceManager$A.A(Unknown Source)
at com.bas.basserver.persistence.PersistenceManager.executeQuery(Unknown Source)
at com.bas.basserver.executionengine.W.A(Unknown Source)
at com.bas.basserver.executionengine.W.A(Unknown Source)
at com.bas.basserver.executionengine.ExecutionEngine.doExecuteQuery(Unknown Source)
at com.bas.basserver.executionengine.ExecutionEngine.executeQuery(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.bas.basserver.bsmanager.F.B(Unknown Source)
at com.bas.basserver.bsmanager.F.A(Unknown Source)
at com.bas.basserver.bsmanager.F.A(Unknown Source)
at com.bas.basserver.iopipes.ComponentSink.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimplePipe.processMessage(Unknown Source)
at org.openadaptor.adaptor.STPipelineController.processMessage(Unknown Source)
at com.bas.openadaptor.NonTransactionalController.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.processMessage(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at org.openadaptor.adaptor.AbstractSimpleSource.sourceProcess(Unknown Source)
at com.bas.openadaptor.A$A.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Please help.....

aware_support

There are no clues in the output. Can you send testing BSV?

weblike

Hello Support,

I have sent the file.

Thanl\k you

weblike

Hello Support,

Have you tested the bsv file that I've sent it to you?
Still having problems with this issue.

Our app is based on the user freedom to upload their own customized Word Templates. We thought this implementation will be a revolutionary feature for the app, but it's a headache, more users call's us to tell that the app is hanging randomly (after they change something in their Word Template).

Anyone has met this issue?

Thank you.

aware_support

We have investigated this using our own test harness for user defined documents and the system works properly. If there is an invalid tag the document just displays blank value there, but it does not hang.

Quite possibly your problem is related to the specific installation or version of MS Word.

If a hang happens please describe exactly the symptoms - are there are any exceptions in the output of the Aware IM Server and Tomcat? Is MS Word loaded in the memory of the Aware IM Server (check with the Task Manager). If so, what happens if you manually kill the Word process from memory. Will the system come back to life after this?