"Outlook.bmp" type attachment freezes query

Powerm

Hello,

I have a query showing incoming emails, the same as in the default CRM app. I have one client who sends me emails with screenshots as attachments, he is the only sending the attachments as "Outlook.bmp" . In my BO if the ReceivedEmail.Attachment=Outlook.bmp the query stops workings and I see only a blank page. Deleting the attachment solves thew problem. I don't know if it's due to the size ( attachment is about 5 MB ) or due to the .bmp extension. Did anyone had the same problem ?

nlarson

A 5 MB bitmap (bmp) attachment can be problematic on the outlook side depending on several factors, , but I would not bet on that as the root cause. It might be a bmp issue, but my guess is that's also not it; Aware would need to confirm. I can recommend a few troubleshooting steps though...

Try a smaller .bmp like 1px by 1x - this can be created with MS Paint on any windows PC
Get Fidler web debugger (freeware). Turn it on and run the query, then see if the the query returns and if so what is being returned specifically. This will not fix the issue but can tell you where the trouble is

If those both look ok, then maybe checkout these ...

Verify that the BMP is an attachment or if it is embedded (I don't think it's this but worth a look)
Verify the client has a .bmp viewer
check that the server has the right MIME type for a .bmp