issue related to BUSINESS OBJECT GROUP

himanshu

Hi Support,

I am facing two issue which making my process not to proceed.

There are two Business Object Groups (GROUP_A AND GROUP_B)defined as attribute and using both the objects in one a Business Object (OBJECT_A). I put a rule in BO (Object A) to check the uniqueness of the record as regular way we do. (EXISTS OBJECT_A WHERE(OBJECT_A.GROUP_A=ThisOBJECT_A.GROUP_A AND OBJECT_A.GROUP_B=ThisOBJECT_A.GROUP_B AND OBJECT_ID <> ThisOBJECT_ID)) REPORT ERROR 'DUPLICATE RECORDS ERROR'

ABOVE RULE DOESN'T WORK AT ALL. IF WE USE ONLY ONE GROUP OBJECT IN THE RULE TO CHECK THE UNIQUENESS IT WORKS BUT MORE THAN ONE BUSINESS OBJECT GROUP IN THE RULE DOESN'T WORK.

There is Business Object in which one Attribute is reference other Business Object and second attribute is reference to Business Object Group. Now I create a query to show all instances of the same Business Object. here is the problem, if in query sort results i choose attribute which is shortcut of the Business Object Group then query does not work and nothing display in the grid at run time.

And second issue is i create a report in which custom query is used in that also sort result attribute of the business object group shortcut is used and in report a group band is used,and in group band condition of group business object group shortcut is used to display data group by BUSINESS OBJECT GROUP. And this also not work.

So, i request to see the issue above and let me know or suggest me if i doing in a wrong way.

himanshu

Hi support,

Please suggest problem exists !!! or any update

aware_support

If you want urgent support on the configuration issues please purchase a support ticket

aware_support

Or sign up for a yearly support plan for the peace of mind.

himanshu

Hi Support,

Thanks for the reply, Please let me know how much it would be cost for year support.

And some thing to ask related to problem or support ticket for which problem we have or not have to buy ticket.

If problem is related with framework or the development of the awareim itself then also we have to buy support ticket.
If problem is not particular specific post of developer (like myself).
After every update or build we will not get any old or new broken errors/issues can you assure it.
We do lots of testing and found there are various minor or major issues comes in each update which must be notified for the better development of the AwareIM. And by getting collective data from different users in this forum are like giving free testing results.

My Customers never pay money of my application defects which are programming mistakes, when we informed any such defect or issue in application which is from our development side then we have to look out and update it without any charge but yes if there is something which is specific then we are liable to charge.

Please do not take anything otherwise, it is general.
So if the above issue is not common then take your time or we will buy the ticket if required.

Thanks,

tford

Support has reiterated on these forums many times the info shown at
http://www.awareim.com/support_info.html

in particular "Although our support engineers check the forums frequently, please note that it is not a formal support channel."

re: #3 .. no software is perfect and without issues. Our AwareIM licenses include free updates for a year .. pretty standard in the industry.

During the time I have been an AwareIM user, I have found support to be VERY responsive to fixing issues identified with the software.

aware_support

In addition to what Tom said.

We have reiterated it many times - you purchase the software as is. Defects or not you have to pay for support if you want the issue addressed asap.

Signing up for one of our support plans gives you peace of mind that all your problems will be addressed in a timely manner.

Our support plans start from $1500 a year ( for 15 hours of dedicated support)