Problem sending emails with CC and BCC

yuri.rj

I have a process that SEND and email to a RegularUser intelligent BO
In the CC field there is a attribute that concatenates 1 to 4 emails
In the BCC field there is an email hardcoded to myuser@mydomain.com
And in the attachment field there is a MSWORD template that generates a MSWORD document.

So...when i run this process, it works ok sometimes, but other times it sends like more than one email. And if the process "freeze" and i log out, sometimes it keeps sending emails...yesterday it sent 31 emails for a client!!!!!!!!

I think it may be a bug!
It doesn't happen all the time...

yuri.rj

I have a process that SEND an email to a RegularUser intelligent BO
In the CC field there is an attribute that concatenates from 1 to 4 emails
In the BCC field there is an email hardcoded to myuser@mydomain.com
And in the attachment field there is a MSWORD template that generates a MSWORD document.

So...when i run this process, it works ok sometimes, but other times it sends more than one email. And if the process "freeze" and i log out, sometimes it keeps sending emails...yesterday it sent 31 emails for a client!!!!!!!!

I think it may be a bug!
It doesn't happen all the time...

tford

There is not enough info to help solve this. Not even close.

Have you looked at logs? How is the sending of email triggered in your BSV?

pbrad

Sounds like you have a dirty process that is trying to run repeatedly but is running out of memory in doing so, hence the inconsistent results. I would double check your rules or processes to see if they are written correctly and check your log to see exactly what is going on.
Cheers,
Pete

yuri.rj

I understand, but i didn't had enough to say until now.

First of all, here is the code:
Its a process called by an operation in a BO main form.

If FVM.DTA_USR_SENDAPROVAL IS UNDEFINED Then 
REPORT ERROR 'THIS FVM WAS NEVER SENT.' 

If FVM.DTA_USR_UPDATE>FVM.DTA_USR_SENDAPROVAL Then 
REPORT ERROR 'THIS FVM HAS BEEN UPDATED BY: '+FVM.NME_USR_UPDATED+'\nIN: '+FVM.DTA_USR_UPDATED 

FVM.USR_APROVAL=LoggedInRegularUser
FVM.DTA_USR_APROVAL=CURRENT_TIMESTAMP 

If FVM.EMAIL_DESTINATION IS DEFINED Then 
FVM.CC=FVM.EMAIL_DESTINATION

If FVM.EMAIL_DESTINATION2 IS DEFINED Then 
FVM.CC=FVM.CC+';'+FVM.EMAIL_DESTINATION2

If FVM.EMAIL_DESTINATION3 IS DEFINED Then 
FVM.CC=FVM.CC+';'+FVM.EMAIL_DESTINATION3

If FVM.EMAIL_DESTINATION4 IS DEFINED Then 
FVM.CC=FVM.CC+';'+FVM.EMAIL_DESTINATION4

SEND EnvioFVMAprovada TO FVM.USR_RESPONSIBLEAPROVAL

In the notification i have:

From: <<FVM.USR_SENDAPROVAL.EmailAddress>>
CC: <<FVM.CC>>
BCC: myemail@mydomain.com
HtmlMessage: a html template
Attachment: A word template

I was looking at the log and it shows only 1 email being sent. And now i have a different result.
I received 2 emails with this:

1st Email:
From: RegularUser that sent the form for approval (OK)
To: RegularUser that was responsible for the approval (OK)
CC: Everyone that was supposed to receive the message 1-4 emails(OK)
BCC: Myself (OK)

2nd Email:
From: RegularUser that sent the form for approval (OK)
To: RegularUser that was responsible for the approval (OK)
CC: Everyone that was supposed to receive the message 1-4 emails(OK)
AND Myself (NOT OK...I'M NOT SUPPOSED TO BE ON THE CC)

yuri.rj

I forgot to say that the same process can be called by a link to the application, using the FIRSTPROCESS.