Problem with forgotten password functionality

GertV

Hi,

My application is hosted on a dedicated server. When I try to run the forgotten password functionality when I'm logged in with Remote Desktop I use the following link in my browser:

http://localhost:8080/AwareIM/logonFP.aw?domain=NVTLeden

This works fine in Internet Explorer but not in Chrome.

When I try to do the same from Internet Explorer or any other browser at my home computer using this link:

http://175.41.138.217:8080/AwareIM/logonFP.aw?domain=NVTLeden

I get the following error:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Onze ledenadministratie is nog niet opengesteld voor leden. Probeer het later nog eens.
com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doPost(Unknown Source)
com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doGet(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

root cause

com.bas.connectionserver.server.d: Onze ledenadministratie is nog niet opengesteld voor leden. Probeer het later nog eens.
com.bas.connectionserver.server.ConnectionFactory.sendMessage(Unknown Source)
com.bas.webapp.common.WebAppUtils.sendMessageToExecutionEngine(Unknown Source)
com.bas.webapp.thin.misc.f.a(Unknown Source)
com.bas.webapp.thin.a.e.c.a(Unknown Source)
com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doPost(Unknown Source)
com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doGet(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.

Help would be greatly appreciated.

aware_support

So does the problem happen with IE or Chrome? Your report above is confusing.

Also, what does "Onze ledenadministratie is nog niet opengesteld voor leden. Probeer het later nog eens." mean?

BobK

In my evaluation of Version 5 build 1412

My forgotten password process works in IE 8.0
but not in
Firefox 4.0
Chrome 10.0
Safari 4.0.3

My process displays a form (for a non-persisted BO) for the user to enter their ID.
After the ID is entered, the process retrieves the users e-mail address and password from the database
and sends the user an e-mail with their password.

Here is what happens when Firefox is used:
The form is displayed but in the main.log it looks like the process is being executed multiple times with each process being suspended.
When the user enters their ID and hits submit, they get an error 'Invalid object id in post_form_data_action' and the following is in the Tomcat log:
Got XML request <root><post_form_data_action object_name="MiscObject" object_id="-3748898" object_version="1" form_name="ForgottenPassword" form_context="create" process_id="1116" process_group_id="1116" >
<post_attribute_data attribute_name="MiscText" >UserID</post_attribute_data>
</post_form_data_action>
</root>
Exception thrown java.lang.Exception Invalid object id in post_form_data_action
java.lang.Exception: Invalid object id in post_form_data_action
at com.bas.webapp.thin.a.b.p.a(Unknown Source)
at com.bas.webapp.thin.a.b.p.a(Unknown Source)
at com.bas.webapp.thin.a.c.a(Unknown Source)
at com.bas.webapp.thin.a.c.a(Unknown Source)
at com.bas.webapp.thin.servlets.WebInterfaceServlet.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188-)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108-)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528-)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)

NOTE: process ID 1116 is the first of the multiple processes started.

The same process works fine in Firefox in AwareIM version 4.9 build 1372.

aware_support

Can you please send us your BSV and the description of steps required to reproduce the problem?

ab042

Any idea, when this maybe fixed.

Still appears to be a problem in the latest build (v1427).

As an FYI, we do have awareim renamed if that plays a part but I don't understand how it would work in IE and not chrome or firefox

aware_support

We are not able to reproduce this problem. It works fine for us.

pbrad

Hi,
There is definitely a problem with this running in Chrome. It is working in IE but not Chrome.

Any chance that you could take another look at it?
Cheers,
Pete

aware_support

We had a look at it again and we cannot reproduce it - even using the BSV that you sent us. Please describe EXACTLY what you are doing to reproduce the problem

Sergej

Have the same problem.
GertV, have you solved this problem?

Even in http://localhost:7070/app/logonFP.aw?domain=name I get in Icewaesel(Firefox):

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: A process that handles forgotten password was not found in the business space version
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doPost(Unknown Source)
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doGet(Unknown Source)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

root cause

java.lang.Exception: A process that handles forgotten password was not found in the business space version
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.A(Unknown Source)
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doPost(Unknown Source)
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doGet(Unknown Source)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.
Apache Tomcat/5.5.26

In Firefox 6.0.12, Opera 11.51, Chrome and IE 6 in http://45.5.45.32:7070/app/logonFP.aw?domain=name I get:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: A process that handles forgotten password was not found in the business space version
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doPost(Unknown Source)
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doGet(Unknown Source)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

root cause

java.lang.Exception: A process that handles forgotten password was not found in the business space version
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.A(Unknown Source)
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doPost(Unknown Source)
	com.bas.webapp.thin.servlets.ForgottenPasswordServlet.doGet(Unknown Source)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.

I receive it when domain=sample applications also.

Sergej

Sorry I havent defined a process that handles FP functionality. Didnt now that it is needed.