Backup AwareIM

dotty

Hi All,

I'm migrating a AwareIM from one server to another (both Windows) and there seems to be sort of issue upon migrating.

The version of AwareIM I am running is: Aware IM Professional Edition Version 3.0 - Build - 1042

Here are the things I've tried.

Install Mysql / Install AwareIM / Create a blank template (same name as the old one) / Import Mysql - Restarting AwareIM failed
Install Mysql / Install AwareIM / Create a blank template (same name as the old one) / Import Mysql - If I don't AwareIM I seem to be able to run the web app
Install Mysql / Import Mysql / Install AwareIM - AwareIM failed to start

I've followed the instructions in this post: http://www.awareim.com/forum/viewtopic.php?p=796#796

However, AwareIM does not start.

If I dump the basdb database, everything runs like normal and when I start AwareIM I need to create the blank template again.

Other things that I have done is:

Mysql - Mixed mode, Innodb format

Is there something I should be aware of and where should I be looking to find a solution to the problem.

I know the software build is very far behind, but it's working fine on the old server and I would like to use the 'upgrade' path to the newest build as the last step.

Cheers,[/b]

dotty

Sorry about the engrish.

seems to be sort

Seems to be some sort

If I don't AwareIM

If I don't restart AwareIM

aware_support

Do you have a valid license for the new server?

dotty

Thanks for the response.

I am transferring the license from the old server (Version 3.0 Build 1042) to the new server (Version 3.0 Build 1042). The old server will be decommissioned, so I'm not going to be running two versions with one license.

aware_support

When you are saying that Aware IM doesn't start, what is the error message, what is the output of the Aware IM server?

dotty

After importing the backup DB into the new system and starting up AwareIM.

Initially a popup appears with the header "Error starting Aware IM" with the content saying "Unable to start Aware IM server".
I click on the only prompt "Ok" and click "View" for the Aware IM. (Note: JBoss and Tomcat has "Active and functional" as it's status whereas the statue for Aware IM is "Unable to start the server")
The log of Aware IM can be found here: http://pastebin.com/PLymvm8y
The error near the bottom states that
The setting for database 'max_allowed_packet' variable is not sufficient. Setting the value to 16M

java.lang.OutOfMemoryError[/quote]
Where in fact, when I look into MySQL, I've already set the max_allowed_packet to 1Gb already.

mysql> show variables like 'max_allowed_packet';
+--------------------+------------+
| Variable_name      | Value      |
+--------------------+------------+
| max_allowed_packet | 1073741824 |
+--------------------+------------+
1 row in set (0.00 sec)

I can't seem to find anything else which can cause Aware IM to start.

aware_support

Your Aware IM system is running out of memory. You need to bump up Aware IM memory settings. How to do this is documented in the Installation Guide and was covered many times on this forum

dotty

I've read through the Installation Guide and there are two places that I am aware of it talking about the memory usage.

Page 7
I've already set both the Tomcat and JBoss to start with 256memory (The server has 2Gigs so it should be suffice).

startupOptions.props

TOMCAT_STARTUP=../JDK/bin/java -Xmx256m -Djava.endorsed.dirs=../Tomcat/common/endorsed -classpath ../JDK/lib/tools.jar;../Tomcat/bin/bootstrap.jar -Dcatalina.base=../Tomcat -Dcatalina.home=../Tomcat -Djava.io.tmpdir=../Tomcat/temp org.apache.catalina.startup.Bootstrap start

JBOSS_STARTUP=../JDK/bin/java -Xmx256m -Djboss.home.dir=../JBoss -classpath ../JDK/lib/tools.jar;../JBoss/bin/run.jar org.jboss.Main -c bas

CONFIG_TOOL_STARTUP=../JDK/bin/java -classpath ../JDK/lib/tools.jar;../JBoss/client/jnp-client.jar;../JBoss/client/jnet.jar;../JBoss/client/jboss-common-client.jar;../JBoss/client/jbossmq-client.jar;../JBoss/client/jboss-j2ee.jar;../Tomcat/common/lib/servlet-api.jar;../Tomcat/common/lib/jsp-api.jar;../JBoss/client/concurrent.jar;../Tomcat/shared/lib/openAdaptor.jar;../Tomcat/shared/lib/jgraph.jar;../Tomcat/shared/lib/jasperreports-0.5.0.jar;../Tomcat/shared/lib/xerces.jar;../Tomcat/shared/lib/commons-digester.jar;../Tomcat/shared/lib/commons-collections.jar;../Tomcat/shared/lib/commons-beanutils.jar;../Tomcat/shared/lib/itext-0.96.jar;../Tomcat/shared/lib/log4j-1.2.8.jar;../Tomcat/shared/lib/regexp.jar;../Tomcat/shared/lib/jakarta-poi-1.5.1.jar;../Tomcat/shared/lib/commons-logging.jar;../Tomcat/shared/lib/jhall.jar;../docs/help.jar;../Tomcat/shared/lib/looks-1.3.1.jar;../Tomcat/shared/lib/jacob.jar;../Tomcat/shared/lib/awareim.jar com.bas.uiconfiguration.Application

Page 9, Point 3
Mysql already has the 'max_allowed_packet' size set to 1Gig already.

mysql> show variables like 'max_allowed_packet'; 
+--------------------+------------+ 
| Variable_name      | Value      | 
+--------------------+------------+ 
| max_allowed_packet | 1073741824 | 
+--------------------+------------+ 
1 row in set (0.00 sec)

Is there anything I'm missing from the Installation guide?

aware_support

You probably need to increase memory to the Aware IM Server, not just Tomcat and JBoss

dotty

Thanks for the response, I greatly appreciate your help.

I've changed startupOptions.props to have the AwareIM start off with 256mb of memory as well.

CONFIG_TOOL_STARTUP=../JDK/bin/java -Xmx256m -classpath ../JDK/lib/tools.jar;../JBoss/client/jnp-client.jar;../JBoss/client/jnet.jar;../JBoss/client/jboss-common-client.jar;../JBoss/client/jbossmq-client.jar;../JBoss/client/jboss-j2ee.jar;../Tomcat/common/lib/servlet-api.jar;../Tomcat/common/lib/jsp-api.jar;../JBoss/client/concurrent.jar;../Tomcat/shared/lib/openAdaptor.jar;../Tomcat/shared/lib/jgraph.jar;../Tomcat/shared/lib/jasperreports-0.5.0.jar;../Tomcat/shared/lib/xerces.jar;../Tomcat/shared/lib/commons-digester.jar;../Tomcat/shared/lib/commons-collections.jar;../Tomcat/shared/lib/commons-beanutils.jar;../Tomcat/shared/lib/itext-0.96.jar;../Tomcat/shared/lib/log4j-1.2.8.jar;../Tomcat/shared/lib/regexp.jar;../Tomcat/shared/lib/jakarta-poi-1.5.1.jar;../Tomcat/shared/lib/commons-logging.jar;../Tomcat/shared/lib/jhall.jar;../docs/help.jar;../Tomcat/shared/lib/looks-1.3.1.jar;../Tomcat/shared/lib/jacob.jar;../Tomcat/shared/lib/awareim.jar com.bas.uiconfiguration.Application

I'm still getting the error when starting AwareIM.

INFO: Timer_NOTIF_0.Controller running
TRACE: Timer_NOTIF_0.Controller - Starting thread for Source TS
INFO: TS running in polling mode
TRACE: your JMS vendor implementation of QueueConnectionFactory.createQueueConnection() returns a class which is an instance of TopicConnection as well as an instance of QueueConnection
INFO: org.openadaptor.adaptor.jms.JMSSink Initialisation succeeded for Queue/Topic skinputqueue
INFO: BAS_PostedMessages.Controller linking OS to QS
INFO: BAS_PostedMessages.Controller running
TRACE: BAS_PostedMessages.Controller - Starting thread for Source OS
INFO: OS running in callback mode
The setting for database 'max_allowed_packet' variable is not sufficient. Setting the value to 16M
java.lang.OutOfMemoryError

Double checking the mysql 'max_allowed_packet' variable, it's set at 1GB by default which is much higher than the 16MB that it's trying to set as default.

Welcome to the MySQL monitor.  Commands end with ; or \g.
Your MySQL connection id is 1
Server version: 5.1.41-community MySQL Community Server (GPL)

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql> show variables like 'max_allowed_packet';
+--------------------+------------+
| Variable_name      | Value      |
+--------------------+------------+
| max_allowed_packet | 1073741824 |
+--------------------+------------+
1 row in set (0.50 sec)

aware_support

What you did doesn't change memory settings for the Aware IM Server. It is done in the startAwareIM.bat file if you are running Windows, not in the startupOptions.props. Please refer to other threads in this forum and/or documentation.