problems when running AwareIm as a service

rocketman

I have a simple 3 line process which calls a query then sends a document for print to the selected list.

when I run Aware as a program, the process resolves to a list in about 7 seconds. However when I install aware/jboss/tomcat as services, the list fails to resolve (left it about 2 minutes.

This is causing me serious grief because I cannot log off remote desktop and instead have to disconnect, thus leaving a session open , reducing the ability of other users of the server to log in

The process is as follows:

PICK ONE OR MORE FROM Member_REnewal_List1
DISPLAY DOCUMENT RenewalLetter MERGE INTO ONE
DISPLAY MESSAGE 'snipped for brevity'

The Query Renewal_List1 is:

FIND Members WHERE (((Members.Class='Associate' AND Members.Category='Annual' AND NOT(Members.CurrentStatus='Resigned' OR Members.CurrentStatus='Lapsed' OR Members.CurrentStatus='Deceased')) OR (Members.Class='Flying' AND Members.Category='Annual' AND NOT(Members.CurrentStatus='Resigned' OR Members.CurrentStatus='Lapsed' OR Members.CurrentStatus='Deceased'))) OR (Members.Class='Flying' AND Members.Category='Life' AND Members.ActiveMkr='Yes' AND NOT(Members.CurrentStatus='Resigned' OR Members.CurrentStatus='Lapsed' OR Members.CurrentStatus='Deceased'))) OR (Members.Class='Flying' AND Members.Category='Life' AND Sites IN Members.Sites_Owned) ORDER BY Members.Surname

Fairly complex I know - but it produces the correct results when running as a program.

To be fair I've hit this problem before which I mentioned in an earlier post which I thought might be me - but now I'm coming down in favour of a bug in the AwareIm Services module. (I'll try to find my earlier post and add it later

rocketman

The other thread I was looking for is at

bartthefish

I have a similar problem.

When running Aware Control Panel, my application runs very smoothly.
(I have allocated memory to the different apps in the following configuration. Jboss = 256MB, Tomcat = 1024MB, AwareIM = 1024MB, Config Tool = 512MB).

However when running the application as a service, every few hours I get a java.lang.OutOfMemory Error. And If I have to publish a new bsv, i have to restart the services immediately afterwards because the users get the same error.

When I check the log files it appears that the JVM has crashed, due to the fact that the Java heap is full. I have since looked at the service configuration file: awareim.conf the default initial heap size is very small, and the maximum is set to something like 64MB. I have since changed these settings to 256MB initial and 512MB max, and for the most part the application runs very smoothly.

Perhaps Aware Support could expand further on this, as well as perhaps include somewhere in the Control panel the option to change these values.

bartthefish

There is another problem with running AwareIM as a service. When it is run as a service, and the user logs in to the Business Space, and goes to Publish Version and tries to upload a bsv, one of two things happens:

1) User gets a Java.lang OutOfMemory error

2) The system responds: New Business Space Version Published. Please log in to new version.
The business space has <b>not</b> been published, no major or minor versions have been created. I have to load the configuration tool and manually import and publish the bsv.

When not running as a service this functionality works 100%

The big kicker is that while the users were running in V3 (as a service) this functionality worked 100%

PS: The user is running v4.7 Build 1246

aware_support

You may need to check your memory settings. These are controlled in different places if you run Aware IM as a service or if you don't. There are numerous threads on this forum about this. It should also be explained in the Installation Guide