Help: Issue with 4.8 update - wont run as a service

wings

I have installed 4.8 over the top of 4.7 build 1246 and installed the new product key.

Aware IM runs as a service on Windows 2003 using MySQL. I have never had an issues before updating to a new version/build until now. Nothing has changed on the server except for AwareIM and all ports are available and are not blocked by the firewall.

When I start the Configuration Tool (Developer Client) and log on I get the following error:

Login error:Error establishing connection with the server. Unable to open TCP/IP socket for the server localhost on port 9000
Please make sure that port 9000 is unblocked.
Original exception is Connection refused: connect

When I check the Services the AwareIM service stops. I can restart it and try loggin on again but the service stops again with the same error message.

I have checked the System.log and Test.log and nothing indicates a problem.

If I stop the AwareIM service/Jboss/Tomcat services and run the AwareIM Control Panel, everything works and I can start and use the Configuration Tool (Developer Client) .

One thing I noticed with the Configuration Tool (Developer Client) is that when I run it as a service I don't get the listbox on the Business Space but when run from the Control Panel I get the listbox, a bit odd.

If more info/logs etc are needed I am happy to provide them.

aware_support

Nothing has been changed in this area. If it says that the port is blocked, most likely it is blocked. Try stopping the services and rebooting in case somehow the port remains occupied. Or try using a different port.

wings

I have been trying to get this to work for the last 5 hours...

I have rebooted serveral times, there are no blocked ports!

Explain why the Contorl Panel works without an issue!!!! it uses the same port.

It also doesn't explain why the AwareIM service stops.

There must be something wrong running it as a service.

wings

I have rebooted several times, there are no blocked ports, I have checked this using netstat -b

As I said above the Control Panel works without an issue and it uses the same port. I am not about to start changing port number for no reason.

It also doesn't explain why the AwareIM service stops when tring to start the developer client.

There must be something wrong running AwareIM as a service.

Any suggestions, has this been tested?

aware_support

I have just tested Aware IM services - everything works fine.

If it says port 9000 is not available, then IT IS NOT AVAILABLE. I don't know what is happenning on your machine, but my recommendation is to at least try changing the port. If it works, then look for reasons why 9000 is not available.

rocketman

Try stopping the services aware, tomcat, jboss. Then restart in this order,

Jboss, tomcat, aware. Wait about 30 seconds before starting each subsequent service after jboss.

I had this the other day. the issue seems to be that if you start Aware too quickly or in the wrong order, aware doesn't start properly and reports port 9000 blocked - even when it isn't

Also, restarting the services after a server restart seems to cause some distress. My dataCEntre recently restarted my hardware node (without informing me) and Aware did not come up cleanly (port 9000 block error.) It would seem that unless the server is fully stable, something in the Aware service startup fails - but I've not had time to pin down why that should be

wings

Steps which resolved the problem:

With all services stopped start the 'AwareIM Control Panel'
Select 'Settings' and change the port from 9000 to 9010 (NOTE: Aware runs fine on port 9000 when not running as a service)
Save settings, Shut Contorl Panel Down
Start Services
Start Aware Client (Developer) - logon successful. - GREAT!!
Logoff
Stop services again
With all services stopped start the 'AwareIM Control Panel''
9.Select 'Settings' and change the port from 9010 to 9000
Save settings, Shut Contorl Panel Down
Start Services
Start Aware Client (Developer) - logon successful 9000

ok, I didn't do anything else to the server other than the above steps and yes I know what I doing.

All I have really done is use the Control Panel settings to change the port number. I chose this option rather than manually editing the BASServer.props in AwareIM/Bin so that it was updated correctly.

I am determined to find out why I had this issue as Aware worked using the Control Panel and starting the Client (Developer) using port 9000, I assume they use different batch files to start the application up. Also there must be a reason why the AwareIM service stopped each time.

If I find out the cause I will post what happened so that others don't have the same issue and fly off the handle with frustration when the obvious is offered as the solution.

wings

Thanks rocketman, sounds like the issue I was having

although I have always started the services as Tomcat,Jboss then Awareim

wings

rocketman was correct.

If you start the services too quickly this error will occur and the AwareIM service will stop which is not what the issue as as the port isn't blocked.

Giving it at least 20-30 secinds between each service startup:

JBoss
Tomcat
AwareIM

Will get rid of the issue.

Thanks rocketman for you help.