Server - No Startup Control Panel after Microsoft Updates

itdeptcorp

Hello,

For the past two weeks after any Microsoft updates we cannot
restart our Aware control panel. We typically would delay any updates
which were not security related however the past two weeks there were many.

Our work-around has been to re-install the (Aware) product which does allow us to have access again.

Does anyone know why this would be occuring?

Windows Server 2003 R2
Datacenter x64 Edition
Dual-Core 3.0 GHz, 15gb Ram
2.1 TB HD
MySQL

pbrad

Is it JBoss, Tomcat or AwareIM that is not starting?

Pete

itdeptcorp

Its unfortunate that we did not have more time to troubleshoot.

However we will most likely setup a new Server and simulate various issues so that we can have some mitigation plans.

ab042

I've never had an issue with Starting AwareIM because of Microsoft updates.

However, if you could give us a little more info we maybe able to help you with the problem.

When you say you cannot restart Aware Control panel.
Is it when you click on the Control Panel icon nothing happens.
Does the control panel show but doesn't start loading anything.
It hangs while loading one of the module? etc etc

For example, JBoss has been known to hang when starting if it wasn't shutdown correctly. Maybe the machine was rebooted after the Microsoft updates without shutting down Aware and that caused JBoss to not load. If this is the case you can search JBOSS on the forums for suggestions?
.

tford

When starting AwareIM, I always delete the file that Pete mentions in the JBoss post at

itdeptcorp

We had another one of our technicians login and look to see what could be the issue and these were his comments.

1) When we connect via Console (Terminal Services) as Admin and start AwareIM

THEN

2) A Developer logs in as Admin & uses the Aware configuration tool, and
looses his session (becuase of power failure, loss of Internet, or etc..)

The last Console Session in Terminal Services where we started the Console is not visible and looks as thought it is not running

Task manager shows no running processes/services which would indicate it is i fact running

We "dbl-click" the Control Panel icon - DOS screen flashes (under 1 sec) and nothing starts.

A reboot, and relogin on Console as Admin still does not start so I am called and I just reinstall it

(Tom, we did also try to delete the JBoss log file which did not help)

itdeptcorp

Just to note - This is not business critical as we are not in production.

However a good working method where several persons support
development over distance needs to be more refined.

Our solution now is to have each Developer use VPN and connect with there locally installed Config. Tool which then allows us not to share a single login.

itdeptcorp

Again:

Today we had to reboot our server.

1) We shut down the Control Panel as normal. Waited for it to complete

2) Re-Booted server

3) Logged into server as Admin (console)

4) Dbl-Click Control Panel and quick dos window appears and says "rem Starts Aware IM Control Panel"

---->

We tried restarting the machine again and nothing changed.

We resolved before by Re-Installing Aware and then it works

Any ideas or where I can begin to troubleshoot?

Thanks

itdeptcorp

What we have found is that the Aware application is somehow tied to a profile and is causing the issue.

We have now create a new account - reinstalled and will see if we encounter
any further issues.