Hi, I am having a problem with displaying Documents of type .doc or .docx. The new display document window shows for a second or two and then disappears. I wondered if it would help if I installed Word on the server but it didn't make any difference. If I convert the Word Document to an .rtf or a .pdf file it works fine. It must be some kind of file association issue but I was wondering if you guys had run across this in the past at all. I'm not sure if there is some kind of file association configuration within AwareIM or if this is strictly a server issue. Any help appreciated, Cheers, Pete

Hi Pete, On the client machine are the .doc and .docx files associated to Word or are you using something else (like OpenOffice)

Hi, Problem is occurring on all tested client machines, all with Word installed on Client. It shouldn't matter anyway because it doesn't get as far as asking whether you want to open or save the document. The problem is definitely on the server end, not the client end. Pete

Hi Pete, I think it's an IE popup blocker issue. I've been able to open the same Word doc in FF, but not FF. I'm still testing to try to find the right IE settings. Tom

Hmmm. This is definitely an IE issue. I tested in Google Chrome browser and Word doc downloaded fine. But it does not seem to be an IE popup blocker issue. I turned off IE popup blocking and still get the beep. Tom

Hi Tom, Same problem with Excel Spreadsheets. Pete

Got me stumped. I've been trying to Google various terms, but can't find solution????

Hi Tom, If you go to IE/Tools/Internet Options/Security Tab/Custom level button and change 'Downloads/Automatic prompting for file downloads' from Disable to Enable the problem is fixed. The issue of course is that it is not practical to get all users to set custom security levels, particularly if the application has a large user base. There must be some way to get around this. I will keep working on it. Pete

Hi tom, Tested with Office 2003 - and starting Aware Operation from the configuration Tool Menu worked fine. (I remote desktop'd in) Office 2003 is running on my home server Tested with Office 2007 remotely using standard IE browser - got the same results as you - even with all blockers off. What are you using? If I don't see an cure by tonight I'll upload a test to my live server which has NO office apps running and re-test with Ofice(s) 2003 and 2007 Might be one for Awre support

Further testing. Set all my browsers to disable automatic prompting. Worked locally with Office 2003, didn't work remotely with Office 2007 (both IE7) DID work both locally and remotely with Safari (Windows version) Not tried with Chrome - will try later I'm coming down in favour of a glitch with Office 2007/IE7 combo Any more thoughts Tom?

I tested with Chrome & it worked fine. I run Office 2003 on my client machine and experienced the IE7 problem there, so it's not just an Office 2007/IE issue. Tom

Problem with Word Document

inlogi

I use IE7 with Office2007 and I had the problem that I could not view the content of an uploaded file with the View Document button. Removing the Ask Toolbar, i.e. Pop Swatter, fixed the problem.

rocketman

FINALLY..... got to the bottom of this one.

In IE Tools/Internet Options/Security - then select whatever zone you are using (I have my aware websites in my trusted site zone) click the "Custom Settings" button and in teh "Downloads" section - enable "automatic prompting for downloads" - and all should be well with the world

Bryan

I am having an issue along these same lines. Not a problem with the pop-up but with IE7 opening the document or saving it. Everything works as expected in FF (my default browser) but when I am prompted for open or save in IE7 I get the following response.

Open - I receive a blank IE page.

Save - Windows Internet Explorer message
"Internet Explorer cannot download Test.doc from... website.com
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

I know the site is available and that this works in FF.

Any advice on this one?

Thanks

Bryan

The issue that I experienced was because of a setting in IE when used in conjunction with SSL.

Check out the following post for the fix:

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