Config tool port 9000 and operational mode not connecting

mraath

Hi Guys
I am on version 3 build 1027.
I am getting the following error on system startup for the config tool:

Unable to start Aware IM server because port 9000 is not available or there is already another copy of Aware IM Server running. Change the SystemPort property in the BASServer.props file to specify a different port number.

I have got it working by changing the port in the basserver and uiconfig files.

However when trying to test or run operation version the login page throws an error saying it cannot connect to the server.

Help appreciated.

Thanks
Marcus

mraath

[Hello world. About to start Aware IM Server

Aware IM Server startup error Unable to start Aware IM server because port 9000 is not available
or there is already another copy of Aware IM Server running.
Change the SystemPort property in the BASServer.props file to specify a different port number. exiting...

com.bas.basserver.bsmanager.StartupException: Unable to start Aware IM server because port 9000 is not available
or there is already another copy of Aware IM Server running.
Change the SystemPort property in the BASServer.props file to specify a different port number.

at com.bas.basserver.bsmanager.e.c(Unknown Source)

at com.bas.basserver.bsmanager.e.a(Unknown Source)

at com.bas.basserver.bsmanager.n.if(Unknown Source)

at com.bas.basserver.bsmanager.i$c.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Process status: Aware IM Server: Unable to start Aware IM server because port 9000 is not available
or there is already another copy of Aware IM Server running.
Change the SystemPort property in the BASServer.props file to specify a different port number.

Overall status: Unable to start Aware IM server

Overall status: Aware IM shutting down...

Process status: JBoss: Shutting down

Process status: JBoss: Process finished

Process status: Tomcat: Shutting down

Process status: Tomcat: Process finished

Overall status: Aware IM system is not running

Process status: JBoss: Process finished

Process status: Tomcat: Process finished

aware_support

You also need to change the port in the file webapp.props located in the AwareIM/Tomcat/webapps/AwareIM folder.

mraath

aware_support wrote
You also need to change the port in the file webapp.props located in the AwareIM/Tomcat/webapps/AwareIM folder.

Hi AwareSupport
Since i changed the port i have not been able to log into test mode.
What must i change to fix this?
Thanks

aware_support

If you need us to help you with this please purchase a support ticket.

mraath

aware_support wrote
If you need us to help you with this please purchase a support ticket.

The only reason i needed to change the ports is bacause aware refused to work on the default port.
Telling me how to get the tesing mode of operation to work again should not be something i have to pay for.
This is not something i have caused.

Be reasonable, please tell me whch file i need to edit to correct the port for testing mode.

Thanks

christopherb

m,
Your wasting alot of your time without finding what the true issue may be. Simply port 9000 in being blocked. Check you firewall and do a Port scan to see what is using that port.

This could save you the trouble of changing multiple files and such inside of Aware. If you are in need of a port scanner send me a PM and I can send you one.

Good luck,
Chris

mraath

christopherb wrote
m,
Your wasting alot of your time without finding what the true issue may be. Simply port 9000 in being blocked. Check you firewall and do a Port scan to see what is using that port.

This could save you the trouble of changing multiple files and such inside of Aware. If you are in need of a port scanner send me a PM and I can send you one.

Good luck,
Chris

Hi Chris
I sent you a PM.
The message i get when trying to log in to test mode is"Invalid credtials or Access Denied""
This only happed after i changed the ports from 9000 to 9001.

aware_support

Please try a different port number everywhere, for example 9005. 9001 is used internally by Aware IM.

jclark58

Marcus,

I regularly see this issue if AwareIM has lost its connection with the Config Tool and is trying to restart with a copy already running.

Assuming you are running AwareIM under windows,
Check that you dont have a left over copy of java.exe or javaw.exe running.

Exit AwareIM, use the TaskManager to look at the tasks is alphabetical order. Terminate any extra java.exe and javaw.exe

restart AwareIM

John

mraath

Port 9005 also does not allow me to log in to testing mode.

jclark58

Marcus set your ports back to the default and try a reboot.

John

mraath

Hi John
I have tried this may times, and have jsut done this gain.
Still it complains that port 9000 is not available.
When i configure a new port, everything works except testing mode.
The message given is that "Wrong credentials or access denied".

Try to chage your port settings and see if testing mode still works.

Marcus

aware_support

Is there anything in the output of the Aware IM Server?

Is there a chance that you are using wrong user name/password/business space combination?

jclark58

Id stick with the standard config if at all possible and try to find out what is occupying port 9000.

Again assuming you are on Windoze try netstat -b in a cmd.exe window to see what executeable is attached to what port.

Start > Run 'cmd"
netstat -b

JOhn

jclark58

re user name / password - is CAPS LOCK on?

christopherb

Is there a chance you are running Norton? Norton will not allow 9000 but will also not show stats on it either. You would need to add 9000 or remove that POS(piece if #$%^) program

Chris

mraath

aware_support wrote
Is there anything in the output of the Aware IM Server?

Is there a chance that you are using wrong user name/password/business space combination?

There no ouput messages axcept that the login credentials are wrong or access is denied.
The user name and password works in operation mode, so should work in testing mode.

here is the output from the NETSTAT -B command:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\IBM VALUED CUSTOMER>netstat -b

Active Connections

Proto Local Address Foreign Address State PID
TCP LENOVO-5EBFAA69:1025 localhost:1026 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1026 localhost:1025 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1027 localhost:1028 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1028 localhost:1027 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1030 localhost:1031 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1031 localhost:1030 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1032 localhost:1033 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1033 localhost:1032 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1037 localhost:1038 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1038 localhost:1037 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1039 localhost:1040 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1040 localhost:1039 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1104 localhost:27015 ESTABLISHED 1148
[iTunesHelper.exe]

TCP LENOVO-5EBFAA69:27015 localhost:1104 ESTABLISHED 1040
[AppleMobileDeviceService.exe]

TCP LENOVO-5EBFAA69:1388 ug-in-f189.google.com:https ESTABLISHED 451
2
[iexplore.exe]

TCP LENOVO-5EBFAA69:1612 bu-in-f19.google.com:https ESTABLISHED 4512

[iexplore.exe]

TCP LENOVO-5EBFAA69:1184 nf-in-f104.google.com:http CLOSE_WAIT 4504

[GoogleToolbarNotifier.exe]