Can't cancel an Active Process

tford

I have a process running that says on the Active Processes screen that Status is 'Waiting'. I have tried to click Cancel, but the process remains on the Active Processes screen. The odd thing is that AwareIM says Progress % is zero even though the bars at bottom of the IE screen originally shows about 50% movement across the bar.

What should I do?

Thanks,
Tom

tford

The process disappeared from Active Processes so finally had to reboot the server to kill it. The process is a simple update of about 100 instances of one BO. Only 7 rules are associated with the BO being updated.

I ran the update process this evening after putting in a "IN BATCHES OF 10" just to be conservative & it ran OK.

Any thoughts on what happened? With AwareIM running as a service, I was unable to revierw the logs.

Tom

aware_support

Very hard to say now. Let us know if the problem is reproducible.

tford

Thanks. I sure hope it's not reproducible! 🙂

Tom

tford

I think the following rule was causing the server to run out of memory. In watching the log viewer when this was running, it ran and ran, then finally got an out of memory error:

If Control.DateSubmitted>Control.DateSubmitted_DUE
Then
Control.DaysLate=DAY_DIFFERENCE(Control.DateSubmitted,Control.DateSubmitted_DUE)
Else Control.DaysLate=UNDEFINED

When I eliminated the above rule, the problem disappeared. I later implemented it as 2 seperate rules:

If Control.DateSubmitted>Control.DateSubmitted_DUE
Then
Control.DaysLate=DAY_DIFFERENCE(Control.DateSubmitted,Control.DateSubmitted_DUE)

If NOT(Control.DateSubmitted>Control.DateSubmitted_DUE)
Then Control.DaysLate=UNDEFINED

Do you see anything wrong with the first rule?

Thanks,
Tom

aware_support

The first rule seems fine. We'll see if we can reproduce the problem.