Anyone have issues uploading large images?

Jaymer

On 8.6, and now on latest 8.8, a customer totally hung up the entire aware system by trying to upload a large .MOV file.
About a year ago, there were some 25+meg images that did this, and they just stopped uploading those. No more issues.
Today a guy in the field accidentally selected the .MOV instead of .JPG and crashed everything.
Nothing unusual in the logs - but nothing would respond when trying to log back in.

1) I know mark said he has lots of images uploading daily - but he also said they had a max file size.
2) I had a max filesize of 8000, so it makes me wonder when aware checks - because it shouldn't have even allowed the start. Doesn't make sense to take time to upload a big file AND THEN say, oh, thats too large.
3) I've since added a restriction for Images only, so I shouldn't have the .MOV issue again, but still this shouldn't have crashed requiring an Aware restart.

customaware

For what it is worth... this is what I have in my mfu javascript file which restricts the upload image file size and also the number of images that can be uploaded at any one time.

aware_support

You don't need a separate script for this anymore. Build 3132 has the ability to specify max. file size and max. total file size for MFU.

Also make sure that your BASServer.props file has adequate setting for JMS_BROKER_MEMORY - check out this thread:

customaware

Where is the value specified in build 3132 Vlad?

aware_support

In the same place where you specify that a process implements multi-file upload.

customaware

Thanx Vlad.
Will check it out.

Jaymer

aware_support wrote
You don't need a separate script for this anymore. Build 3132 has the ability to specify max. file size and max. total file size for MFU.

true, but what about a QTY of files selected?
Mark's script handles that before the upload.

Jaymer

mark,
as an aside,
can you try to post this code into a code segment.

the other day, I was getting a cloudfare interruption when doing a simple html example.
cloudfare thought I was trying to post malicious code or something and when I'd do a Preview or Submit, I'd get a 404 Not Found error.

Jaymer

aware_support wrote
Also make sure that your BASServer.props file has adequate setting for JMS_BROKER_MEMORY - check out this thread:

Jaymer

eagles9999 wrote
For what it is worth... this is what I have in my mfu javascript file ...

Thx for posting that.
I never knew additional code was needed to upload files?
I see you've been trying to add large files back to 2017.
Was this something y'all came up with before Aware had the MaxSize setting in it?

aware_support

Don't try to calculate the amount of JMS_BROKER_MEMORY - just make it bigger than the biggest file users are allowed to upload. Or make it MUCH bigger than that if you have a decent server, that is. Make it 200Mb if max file size is 20Mb, for example.

chris__29

Question:

Where is JMS_BROKER_MEMORY using its memory from, is it sharing memory allocated for the server?

EG Server set to 32gig
Tomcat set to 8gig
JMS_BROKER_MEMORY set to 2gig

Does that mean the server would shared 2 gig of the allocated 32gig or is is sharing memory allocation with Tomcat

Or is it its own memory usage.

Jaymer

I just recently set my BROKER mem to 1Gig, and restarted.
Did not see any increase in Mem usage on the Task Manager Memory display.
Maybe it grabs it when needed.

I also wonder what the default setting is if NOT Specified?

rbross

chris__29 wrote
Question:

Hello,

Where is JMS_BROKER_MEMORY using its memory from, is it sharing memory allocated for the server?

EG Server set to 32gig
Tomcat set to 8gig
JMS_BROKER_MEMORY set to 2gig

Does that mean the server would shared 2 gig of the allocated 32gig or is is sharing memory allocation with Tomcat

Or is it its own memory usage.

WHERE is the JMS_BROKER_MEMORY setting located (what is the file(s) name?

My customer has been having AwareIM lockup/Crash during the day since they moved to the new server.

The IT support wants to run AwareIM and Tomcat as a service.
I know there are 3 files that need to be updated, but I don't remember all of them.

what I remember they are,
AwareIM.config
Tomcat.config
Wrapper.config

What are the recommended memory settings for initial and max memory settings for the Java Heap Space?
Is there someplace else that needs to get updated with memory settings for
AwareIM Server
Tomcat
Configurator

Thank you,

aware_support

The file to set broker memory values in is AwareIM/bin/BASServer.props

The config files for running Aware IM as a service should only be used if you set memory for the AwareIM server or Tomcat or if you are using custom jars not listed in the class path of these config files.