Session has timed out [mobile]

idpSteve

Hello All.

We are trying to build our android app for new phones (SDK 31).

We are able to build the app using android versions 8 and 9, and get an APK which can be installed on a device. The login screen is displayed and a user can enter correct login details and is logged in. They see the homepage of the app, but immediately get a 'Your session has timed out' popup. Closing this popup directs users back to the login page.

We are unable to build the app at all using Android 10.1.1.

Any suggestions or experience would be hugely appreciated.

Notes:

We are using Cordova CLI to build the app.
If a user enters invalid credentials they are shown the Invalid credentials or access denied message, so credentials are verified.
The app looks like it would work- the visual perspective for the user is loaded behind the 'Your session has timed out' popup.

Kind regards,

Steve

kklosson

Presuming this also occurs on the desktop, instant timeouts can occur with the session timeouts not consistently set. When you set the session timeout in the Control Panel, it automatically updates the sessiontimeout value in basserver.props, but you should also check \tomcat\webapps\AwareIM\webapps.props. This may have been improved, but when you save the General Settings in the Control Panel, it may make undesired changes to these settings. Make sure these are all in sync.