Unable to have 2 communication channels on 1 BO

BobK

I am trying to setup a BO that exposes 2 communication channels (E-mail and REST). Unfortunately, I have been unable to get the second communication channel to work.

Questions: 1) On the "Communication Channels" setup window, is the Channel at the top of the list the default channel? 2) is there any way to make a different channel the default?

When E-mail is the top Channel and REST is below it,
"SEND OutgoingEmail TO MyRecipient" works
"REQUEST SERVICE TestRest OF MyRecipient VIA REST" does not work.
It looks like the system is trying to send an email because the following error is in the Tomcat log:
"ERROR -No body in the email. Email will not be sent."

If REST is the top Channel and E-mail is below it,
"REQUEST SERVICE TestRest OF MyRecipient VIA REST" works.
"SEND OutgoingEmail TO MyRecipient VIA Email" does not work with the following error in the Tomcat log
ERROR -Unable to send notification to recipient MyRecipient
com.bas.shared.domain.configuration.DomainException: Unknown communication channel Email is defined for business object MyRecipient is invalid

FYI: For sending the email, I also tried:
"SEND OutgoingEmail TO MyRecipient VIA E-mail"
But when trying to save the rule I got error
Syntax error at token "-"

I am using the latest build (2819).

aware_support

Having e-mail and REST channels on the same object does not make much sense. An object exposing REST services should represent an external software system and is always a singleton. Email, on the other hand, is usually sent to a person.

And also you don't need to use VIA keyword in your rules. The channel is determined implicitly here as Email and REST are activated by different actions (SEND and REQUEST SERVICE)

BobK

aware_support wrote
Having e-mail and REST channels on the same object does not make much sense.

That may be true in the normal world, but in my world it makes sense to have both e-mail and REST on this one object.

If it does not make sense in the normal world, does that mean that having 1 object with both e-mail and REST will not work in my world?
If it should still work, then there is a bug somewhere because it does not work. Whichever Channel is second in the Channel list on the Communication Channels window, that channel does not work. It does not work with or without the VIA keyword.

Since the work around (create another BO for the e-mail) is fairly simple, I will just do that.

hpl123

aware_support wrote
Having e-mail and REST channels on the same object does not make much sense. An object exposing REST services should represent an external software system and is always a singleton. Email, on the other hand, is usually sent to a person.

And also you don't need to use VIA keyword in your rules. The channel is determined implicitly here as Email and REST are activated by different actions (SEND and REQUEST SERVICE)

Just FYI, there are some issues with this and is the same problem if you have email and a custom channel e.g for SMS. Aware confuses the channels and the VIA keyword do not work and same thing if you try to use explicit actions (i.e doesn't work). I have worked around it using multiple BO's as well.

I have previously suggested an overhaul of the channel solution to something like a communication object or something like that + also some view where we can see all channels, where they are used etc. as today if you have many many objects like I typically do, it' s next to impossible keeping track of all communication channels, updating things related to a channel etc.. Thought I'd mention it here if you intend to change things in this area in the future.

Jaymer

Weird. I have never used VIA FYI
I don’t fully understand the multiple channel issue.

But I have this Q.
How do I send an email to a random address (ie. Not someone who is an Intelligent BO)?
… like a guest user who comes in via logonGuest.aw, and has no data saved anywhere.
Fills out a form for info. And gives his email address.

I can’t use SEND notif TO <intelligentBO> cause there is no record for the user.
A notification MUST have to TO part. So SEND is out.

Don’t need a record of it, per se, so wasn’t thinking about going the
“CREATE EmailBO WITH xxx,yyy,zzz etc” route.

I want to use a document so it’s a nice HTML email.
Also, I need to use “USING outgoingEmailAccount”
I’m missing (and forgetting) something simple.