Changed by Another User: Custom Error

RLJB

We all know this problem and why it occurs, trouble is that it isn't always easy to troubleshoot.

The system currently throws this error:

Customer has been changed by another user. Please get the latest version of the data and try the operation again.

Is there any way to control this message? Would be GREAT to be able to provide more info to the user on what to do, and even a link to our Knowledge Base help.

hpl123

RLJB wrote
We all know this problem and why it occurs, trouble is that it isn't always easy to troubleshoot.

The system currently throws this error:

Customer has been changed by another user. Please get the latest version of the data and try the operation again.

Is there any way to control this message? Would be GREAT to be able to provide more info to the user on what to do, and even a link to our Knowledge Base help.

1+ and here is something you can try. This is a longshot but you can probably change the text displayed as well as other things in this particular modal using the following hack: Customize AIM default models e.g DISPLAY MESSAGE etc..> . This works for this particular modal i.e in my apps, the modal get´s the CSS changes etc. and in the same way (if you know a little JS), you can most likely get the JS to check if the text in the div/span (or however it´s constructed in the modal) is using text "changed by ..........." and if it does, replace it with some other text and also a link to helpdesk info etc. etc.. You can either do a general custom message explaining this error and with a link or do more advanced custom text based on BO name AND change by and then have custom text and custom link. This is a hack though and having this in Aware is needed.