Mobile session timeout

idpSteve

Hi All.

I'd like to remove the session time limit from a mobile app. I've tried changing session-timeout to -1 in web.xml but this didn't do it.

Any guidance would be great.

Kind regards,

Steve

aware_support

You should disable it both in Tomcat and on a server. Search this forum - there should be threads reporting how to do this. Whether it's mobile or not doesn't matter

mrbdrm

That the issue
you cant do it for mobile alone
i don't want to effect desktop

idpSteve

Ideally I'd also like to leave desktop alone, but in my case I'd rather have no timeout in either than have users endlessly complaining that the app is 'broken' when they leave it minimized all day and then try 'open' it and resume using it..

From my experience users have trouble closing mobile apps and just minimize them.

I can't find where to disable timeout for the server. I know I'm probably missing it. If anyone knows off hand then I'd appreciate it.

idpSteve

Can someone perhaps point me to the posts Support mentioned about this? I can't seem to find them...

idpSteve

Sorry for the persistence. Does no one know where else I must change something, other than the session-timeout in web.xml?

UnionSystems

My notes say....

Setting a longer session timeout value requires changing 2 files

$awareimroot$/bin/BASServer.props
$awareimroot$/Tomcat/webapps/AwareIM/webapp.props

SessionTimeout is a value given in milliseconds. This means that “SessionTimeout=10800000”. gives a timeout of 10800 seconds.

I have not tested using -1 for no timeout. Be good to know if this works for you.

idpSteve

Thanks for the reply! I will test this this evening when everyone is sleeping and let you know.

idpSteve

_BUMP

I'm still struggling with this. The suggestions above, while informative, didn't help me resolve this.

Please can someone help!

Regards,

Steve

BenHayat

Support, I've searched the forum and can't find anything constructive. Could you please point us where this information located?

Mobile timeout is a big issue, as the user loses their point of action in the middle of multiple steps transaction process.
Say, for example (just an example not real case) The parent order has been created for a repair job, but as each repair begins, he needs to start a new line to get authorization from office before doing the repair and once step completes, the repairman, needs to enter data and finishes the result of each repair. Sometime a repair may take long and the mobiles locks out. Now you have an incomplete repair order that he can't get to again and causes other complications.
I need to be able to extend the session time on Mobile, and so far, it's not working.

How and what else, can we do in Aware, that the software keeps the session live and doesn't kill it, where the user lose it's login and session data?
Thanks!

aware_support

PointWell's reply is correct - this is what you should do.

When you start Aware IM Tomcat output should have a string which says how long is the user session. You should see a string that says something like this:

"Setting session timeout to ..."

Verify that it's the correct value.

Don't forget to restart Aware IM after you change values in either of the files.