How to configure the CC in an email sent by AwareIM
How to configure the CC in an email sent by AwareIM
How to configure the CC in an email sent by AwareIM so more than one person receives the same email sent by the system?
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Dear Tford,
The email is working fine when I send it to the BO “Student”. In order to send same copy of the email to other recipient “Employee”, I have created a Cc attribute for the email notification; I put an initial value for the Cc the email address for the person that will receive the copy. Is what I am doing is correct? When I test it that way didn’t work. How the CC gets the second email address and passes it to the email?
Thank you
The email is working fine when I send it to the BO “Student”. In order to send same copy of the email to other recipient “Employee”, I have created a Cc attribute for the email notification; I put an initial value for the Cc the email address for the person that will receive the copy. Is what I am doing is correct? When I test it that way didn’t work. How the CC gets the second email address and passes it to the email?
Thank you
Imad,
If the "Student" BO has the Cc attribute for the "Employee" email address, you could do the following in the process that sends the email:
Action 1 in the process:
CREATE Notification WITH Notification.CC = Student.Cc
Action 2 in the process:
SEND Notification To Student
I do something similar to set the subject, I assume it would work with the CC field.
If the "Student" BO has the Cc attribute for the "Employee" email address, you could do the following in the process that sends the email:
Action 1 in the process:
CREATE Notification WITH Notification.CC = Student.Cc
Action 2 in the process:
SEND Notification To Student
I do something similar to set the subject, I assume it would work with the CC field.
Bob
Imad,
Sorry for posting without testing.
There is definitely something wrong with the CC functionality - I can't get it to work no matter how I try to get the CC address into the notification object. The best I achieved was when I hard coded an email address in my process as the OutgoingEmail CC attribute (OutgoingEmail.CC='[email protected]').
And even then a weird thing happened - I did receive two emails from the system with the Sent To address correct and the CC address correct in each. But both emails were received by the Sent To account !!
This is something we need some guidance on from Support and may be a bug which needs to be fixed.
Peter
Sorry for posting without testing.
There is definitely something wrong with the CC functionality - I can't get it to work no matter how I try to get the CC address into the notification object. The best I achieved was when I hard coded an email address in my process as the OutgoingEmail CC attribute (OutgoingEmail.CC='[email protected]').
And even then a weird thing happened - I did receive two emails from the system with the Sent To address correct and the CC address correct in each. But both emails were received by the Sent To account !!
This is something we need some guidance on from Support and may be a bug which needs to be fixed.
Peter
Imad,
Taking support's suggestion earlier, I guess you could create a Recipients BO which contains an email attribute EmailAddress.
Then in a process, create instances of the object containing the email addresses from your Student and Employee objects at runtime.
You could then send the OutgoingEmail to Recipients, and subsequently do a clean up by deleting all Recipient instances.
This is clumsy, but it will work
Peter
Taking support's suggestion earlier, I guess you could create a Recipients BO which contains an email attribute EmailAddress.
Then in a process, create instances of the object containing the email addresses from your Student and Employee objects at runtime.
You could then send the OutgoingEmail to Recipients, and subsequently do a clean up by deleting all Recipient instances.
This is clumsy, but it will work
Peter
I'm thinking that your CCs have to be to the email address in an intelligent BO.
I have a BCC that works:
CREATE OutgoingEmail_Report
WITH OutgoingEmail_Report.FromAddress=SystemSettings.EmailAddressFrom,
OutgoingEmail_Report.BCC=SystemSettings.EmailAddress,
OutgoingEmail_Report.RequestedReport=LoggedInRegularUser.Email_Doc_Hold
I have a BCC that works:
CREATE OutgoingEmail_Report
WITH OutgoingEmail_Report.FromAddress=SystemSettings.EmailAddressFrom,
OutgoingEmail_Report.BCC=SystemSettings.EmailAddress,
OutgoingEmail_Report.RequestedReport=LoggedInRegularUser.Email_Doc_Hold
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