Error Trying to Run V8 Configurator

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Jhstephenson
Posts: 297
Joined: Wed Apr 22, 2015 11:44 pm

Error Trying to Run V8 Configurator

Post by Jhstephenson »

We recently upgraded to v8 and are having a problem on my computer getting the configurator to run.

I get the following error when I try to run the configurator after installing it:
Error establishing connection with the server. Error:
org.openadaptor.adaptor.jms.JMSSink - init() failed with JMS Queue/Topic
PublishException: org.openadaptor.adaptor.jms.PublishException:
javax.jms.JMSException: Could not connect to broker URL: tcp//SCC-1:61616.
Reason: java.net.ConnectException: Connection refused: connect
[java.net.ConnectException: Connection refused: connect]

Clicking OK then brings up the following:
Java was started but returned exit code=1
C:\Program File (x86)]Aware IM Configuration
Tool\ConfigTool\eclipse\\../../JDK/bin/javaw.exe
-Dawaresoft.awareim.configtool.serverName=SCC-1
-Dawaresoft.awareim.configtool.serverPort=9000
-jar C:\Program Files (x86)]Aware IM Configuration
Tool]ConfigTool\eclipse\\plugins/org.eclipse.equinox.launcher_1.3.201.v20161025
-1711.jar
-os win43
-ws win32
-arch x86_64
-showsplash
-launcher C:\Program Files (x86)]Aware IM Configuration
Tool]ConfigTool\eclipse\ConfigTool.exe
-name ConfigTool
--launcher.library C:\Program Files (x86)]Aware IM Configuration
Tool]ConfigTool\eclipse\\plugins/org.eclipse.equinox.launcher.win32.win32.x86_6
4_1/1/401.v20161122-1740\eclipse_1617.dll
-startup C:\Program Files (x86)]Aware IM Configuration
Tool]ConfigTool\eclipse\\plugins/org.eclipse.equinox.launcher_1.3.201.v20161025
-1711.jar
--launcher.overrideVmargs
-exitdata 4634_fc
-vm C:\Program Files (x86)]Aware IM Configuration
Tool]ConfigTool\eclipse\\../../JDK/bin/java.exe
-vmargs
-Dawaresoft.awareim.configtool.serverName=SCC-1
-Dawaresoft.awareim.configtool.serverPort=9000
-jar C:\Program Files (x86)]Aware IM Configuration
Tool]ConfigTool\eclipse\\plugins/org.eclipse.equinox.launcher_1.3.201.v20161025
-1711.jar
Hopefully I got that typed in all correctly.

The configurator worked perfectly from this computer with version 6 and version 8 works fine on another computer in our office. But it will not work on mine.

Does anyone have any ideas?

Thanks,
Jim
aware_support
Posts: 7523
Joined: Sun Apr 24, 2005 12:36 am
Contact:

Re: Error Trying to Run V8 Configurator

Post by aware_support »

Are you trying to run the Configuration Tool remotely connecting to a server on another machine?
Aware IM Support Team
Jhstephenson
Posts: 297
Joined: Wed Apr 22, 2015 11:44 pm

Re: Error Trying to Run V8 Configurator

Post by Jhstephenson »

Yes. I am connecting to our server.
aware_support
Posts: 7523
Joined: Sun Apr 24, 2005 12:36 am
Contact:

Re: Error Trying to Run V8 Configurator

Post by aware_support »

Then please refer to section 4.2 of the Installation Guide located in the DOCS directory of your Aware IM installation. Have you done everything that is specified there?

You also have to make sure that there is no firewall between your server and the machine where the Config. Tool is running.
Aware IM Support Team
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