Access Denied

Hohrin · Post by **Hohrin** » Fri Mar 17, 2006 6:23 pm

Hi,

I am trying the eval version on Windows XP. I followed the instructions and started the server. When I get to the part about starting the congiuration Tool, it asks me for a Business Space, Username and password. the business space name is the one I entered on initial config and the password is the default specified by the Getting Started Guide "password". the username was defaulted to "admin".

I keep getting access denied. Any help would be appreciated.

Login Error: Access denied. Please enter valid user name and password.

Please help me.

Regards

aware_support · Post by **aware_support** » Fri Mar 17, 2006 11:08 pm

Are you using the default Derby database? If so, could you please do the following?

1) Zip up the DATA directory located directly under the root of your Aware IM installation
2) E-mail the zip file to [email protected]

Thank you

Hohrin · Post by **Hohrin** » Sat Mar 18, 2006 2:07 am

Hi,

I am using MySql 4.0 and can not find DATA folder.

Regards

aware_support · Post by **aware_support** » Sat Mar 18, 2006 2:23 am

Could you please do the following then:

1) Start mysql utility from the command line (from mysql/bin directory)
2) Type in the following command in mysql utility:
use BASDB;
3) Type in the following command:
show tables;
4) E-mail output of this command to [email protected]
5) Type in the following command:
select * from defaultAppName_RegularUser;

where defaultAppName is the name of the application you specified at the startup, for example select * from myapp_RegularUser;
6) E-mail output of this command to [email protected]

Thank you

aware_support · Post by **aware_support** » Sat Mar 18, 2006 4:43 am

It looks like the necessary tables haven't even been created - Aware IM must not have started properly. Please do the following:

1) Shutdown Aware IM
2) Start up Aware IM
3) Do a print screen of Aware IM Control Panel and send it to us
4) Click on the View button next to the Aware IM Server entry in the Control Panel and send the output of the View window to us.

Hohrin · Post by **Hohrin** » Sun Mar 19, 2006 11:18 am

Hi,

I have reinstalled AwareIM and MySql, then now AwareIM server is started successfully. Thanks for your help.

Also I have a question.
I want to access MySql database from AwareIM.
Can you please explain about this?

Thanks and Reagrds,

Hohrin

aware_support · Post by **aware_support** » Sun Mar 19, 2006 11:27 am

With Aware IM you don't even need to worry about accessing MySQL - Aware IM will do everything necessary to communicate with MySQL automatically. All you need to do is define your business objects, their atrtributes and relationships between objects and Aware IM will do the rest - create MySQL tables, primary and foreign keys, link the tables read, write into the tables etc.

For details about business objects, attributes etc please refer to Aware IM documentation that you can find in the DOCS directory of your Aware IM installation or on our web site.

Does this answer your question?

Hohrin · Post by **Hohrin** » Sun Mar 19, 2006 1:42 pm

I mean I want to access data that previously places at my MySql database.

Regards,

Hohrin

aware_support · Post by **aware_support** » Mon Mar 20, 2006 12:32 am

At the moment you cannot use the existing database schema from databases created outside Aware IM. This feature is in our future development plans.

aware_support · Post by **aware_support** » Mon Mar 20, 2006 7:12 am

However, you can use import from CSV files to do the following:
1) Export data from mySQL into CSV files
2) Import them into Aware IM using Aware IM import feature

Hohrin · Post by **Hohrin** » Wed Mar 22, 2006 12:37 pm

Thanks for your response.

Now I have one question.

At "SEND OutcomingMail To Customer",
How does destination mail address be detected?
I set mail address as Customer.MailAddress. Can I change this attribute name?

And I want to send a mail to customer when new customer is created through Create Object Form.
How do I do fot it?

Please help me.

Regards,

Hohrin

aware_support2 · Post by **aware_support2** » Wed Mar 22, 2006 1:01 pm

The attribute that the system uses to get the email address when sending emails is called EmailAddress. This attribute is automatically added by the system to an object when you mark the object as Intelligent and enable Email communication channel for the object. You need to take both of these steps to be able to send emails. Please refer to the Aware IM User Guide for more details.

If you want to send an email when a new instance of object Customer is created in the system, you can add a rule to the object Customer that may look something like this:

If Customer IS NEW Then SEND NewCustomerEmail TO Customer

where NewCustomerEmail is the name of an email notification you need to configure.