Unable to connect to remote host

pbrad · Post by **pbrad** » Sat Aug 11, 2007 10:51 pm

Hi,

In going through the log, I am getting a series of consisting errors:

2007-08-11 17:42:25,314 ERROR -Unable to connect to remote host mail.iportcentral.comUnable to log on

2007-08-11 17:42:27,830 ERROR -Unable to connect to remote host mail.i-m-sportal.caUnable to log on

2007-08-11 17:42:53,064 ERROR -Unable to connect to remote host pop.secureserver.netalready connected

2007-08-11 17:47:25,314 ERROR -Unable to connect to remote host mail.iportcentral.comUnable to log on

2007-08-11 17:47:27,830 ERROR -Unable to connect to remote host mail.i-m-sportal.caUnable to log on

2007-08-11 17:47:53,064 ERROR -Unable to connect to remote host pop.secureserver.netalready connected

2007-08-11 17:52:25,314 ERROR -Unable to connect to remote host mail.iportcentral.comUnable to log on

2007-08-11 17:52:27,830 ERROR -Unable to connect to remote host mail.i-m-sportal.caUnable to log on

2007-08-11 17:52:53,064 ERROR -Unable to connect to remote host pop.secureserver.netalready connected

2007-08-11 17:57:25,314 ERROR -Unable to connect to remote host mail.iportcentral.comUnable to log on

2007-08-11 17:57:27,830 ERROR -Unable to connect to remote host mail.i-m-sportal.caUnable to log on

2007-08-11 17:57:53,064 ERROR -Unable to connect to remote host pop.secureserver.netalready connected

2007-08-11 18:02:25,314 ERROR -Unable to connect to remote host mail.iportcentral.comUnable to log on

2007-08-11 18:02:27,830 ERROR -Unable to connect to remote host mail.i-m-sportal.caUnable to log on

2007-08-11 18:02:53,064 ERROR -Unable to connect to remote host pop.secureserver.netalready connected

2007-08-11 18:07:25,314 ERROR -Unable to connect to remote host mail.iportcentral.comUnable to log on

2007-08-11 18:07:27,830 ERROR -Unable to connect to remote host mail.i-m-sportal.caUnable to log on

2007-08-11 18:07:53,064 ERROR -Unable to connect to remote host pop.secureserver.netalready connected

I have gone through every business space and have confirmed that none of these settings are to be found in any of the 'System Settings' and have confirmed this by going directly into the database and searching extensively for mail.iportcentral.com or mail.i-m-sportal.ca

Can you give me any idea if I should be concerned about these ongoing errors and if so, what I can do to try and troubleshoot them.

Thanks,
Pete

aware_support2 · Post by **aware_support2** » Sun Aug 12, 2007 7:06 am

Hi Pete,

Email settings (mail host etc.) for intelligent objects can be specified directly in the Configuration Tool rather than in the System Settings. You may want to check your business spaces for such objects.

pbrad · Post by **pbrad** » Sun Aug 12, 2007 1:04 pm

Thanks, I rely on system settings now but in the beginning I must have used the object level settings. I have found them and removed them.

Thanks again,
Pete

pbrad · Post by **pbrad** » Mon Aug 13, 2007 1:20 pm

Hi again,

I have now gone through every business object of every business space on the server and there are definitely no instances of the email settings set directly for intelligent objects or incoming email settings set for any 'systems setting'.

I am wondering if there is a possibility that the existence of email settings in either some of the obsolete versions or perhaps a cache somewhere could be causing the log errors?

Any ideas?
Pete

aware_support2 · Post by **aware_support2** » Tue Aug 14, 2007 12:11 am

Hi Pete,

In addition to published business spaces versions, emails are also processed in business space versions under test.

pbrad · Post by **pbrad** » Tue Aug 14, 2007 12:18 am

Hi,
I don't have any versions under test on the server, I only test from my local pc. Any other ideas?

thanks,
Pete

aware_support · Post by **aware_support** » Fri Aug 17, 2007 5:08 am

Are there any files in the UNSENT_EMAIL folder? If there are try to delete them.

pbrad · Post by **pbrad** » Fri Aug 17, 2007 11:23 am

Hi,

No, the Unsent Mail folder is empty but the errors keep on coming.

Pete

aware_support · Post by **aware_support** » Mon Aug 20, 2007 11:49 pm

Can you check the output of the Aware IM server immediately after the server starts up? It must display diagnostics about the channels it is opening - there must be an unwanted e-mail channel there. Just want to confirm that the unwanted is there.

Also check for the file with the name that starts with "outgoingEmail" and has the prefix of the business space for which e-mails are sent. Is it present in the root Aware IM directory?

pbrad · Post by **pbrad** » Wed Aug 22, 2007 12:14 pm

Hi,
I will have to wait until tonight to reboot the server and will report back. The Outgoingemail files are in the bin folder and the information in them is correct.