I'm going through this for a second time now. Suddenly, my production AwareIM server has shutdown for no reason. There was no one on the system at the time. When I try to restart AwareIM, the AwareIM server fails to start with the message "License expired or invalid for product id [id number]. I have two server licenses and both are up to date.
Interestingly, when I select the About button on the Control Panel, there is no product ID shown in the box. If I insert my valid Product Key, it's accepted.
I'm running 4.95 Build 1388.
There's a lot in the AwareIM server log but I can't tell how much is relevant. Will post if that will help.
I tried reinstalling AwareIM and of course, rebooting the server. This time I seem to be in a hole I cannot get out of.
This is my production server and help is needed asap. Please advise if this needs a support ticket to get going.
AwareIM Server won't launch - License expired or invalid
-
- Posts: 99
- Joined: Tue Nov 30, 2010 8:38 pm
- Location: Vincennes,IN
-
- Posts: 99
- Joined: Tue Nov 30, 2010 8:38 pm
- Location: Vincennes,IN
Yes, I got the new product key support yesterday. I emailed them the demo product key of the newly installed AwareIM on my new server last Friday. They emailed me back yesterday with the new product key that I then registered this morning.
I did email support back and I am just waiting for their reply.
I did email support back and I am just waiting for their reply.
Support has consistently said on the forums that all license key issues are to be sent to [email protected] and not discussed on the forums.Have the same problem. Can it be fixed by myself without awareim support?
Tom - V8.8 build 3137 - MySql / PostGres
SUPPORT: Another simple solution to allow valid customers that have purchased the product to sleep at night and not have to worry about a hardware crash on a holiday or something and having their production program down while waiting on a re-key would be to create an extension license program.
Make something like the ProductKey utility that would allow a user to input their valid license # and have this module create a key that will allow AwareIM to run for 5 to 7 days and then expire.
This would allow everyone to sleep better because none of us know when we are going to have a hardware crash and worry about having our production application out of business for any amount of time. It would also allow support a few days to deal with any license problem.
I wouldn't even mind if you charge $100.00 or something for the emergency extension key as long as it was immediately issued on the website after purchase.
Just my 2 cents for what its worth.....
Make something like the ProductKey utility that would allow a user to input their valid license # and have this module create a key that will allow AwareIM to run for 5 to 7 days and then expire.
This would allow everyone to sleep better because none of us know when we are going to have a hardware crash and worry about having our production application out of business for any amount of time. It would also allow support a few days to deal with any license problem.
I wouldn't even mind if you charge $100.00 or something for the emergency extension key as long as it was immediately issued on the website after purchase.
Just my 2 cents for what its worth.....
Yes it will really minify the risks.
I just copied and owerwrited content of old folder where product id was different and license was expired to another folder where awareim had license because there were a lot of settings in old one.
After that when I run startAwareIM.sh it says License expired or invalid for product id xxxx
So I run productKey.sh and enter my license and it says product key has been successfully installed
So I run startAwareIM.sh again and again it says License expired or invalid for product id xxxxx
in about button product id is blanc.
I just copied and owerwrited content of old folder where product id was different and license was expired to another folder where awareim had license because there were a lot of settings in old one.
After that when I run startAwareIM.sh it says License expired or invalid for product id xxxx
So I run productKey.sh and enter my license and it says product key has been successfully installed
So I run startAwareIM.sh again and again it says License expired or invalid for product id xxxxx
in about button product id is blanc.
AwareIM 5.1a build 1454, Debian 64bit , MySQL
-
- Posts: 7532
- Joined: Sun Apr 24, 2005 12:36 am
- Contact: