Problem with DISPLAY DOCUMENT

ckirnbauer · Post by **ckirnbauer** » Mon Apr 02, 2007 9:31 pm

Hello,

for PRINT DOCUMENT doesn't support printing out at the client's(user's) default printer, we tried to use DISPLAY DOCUMENT instead.

But now the problem is, that display document doesn't display all the documents as expected, instead only 1 document is delivered, the others are missing; in other words: DISPLAY DOCUMENT doesn't deliver the same results als PRINT DOCUMENT

More details:
we have a business object PrintPackage, that has multiple objects of type PrintRecord in inline presentation. In object PrintRecord, we havefor each document type a Yes/No field, where the user can check this field, if he wants the document type to be printed out.

The rule for printing is:
If PrintPackage.PrintRecord WAS CHANGED Then
PrintPackageDoPrint // implements the DISPLAY DOCUMENT statements
FIND PrintRecord WHERE PrintRecord.PrintPackage=PrintPackage
PrintRecord.Active='No'
PrintRecord.NrCopies=0

The find statement unchecks the checkboxes after printing, what works fine with PRINT DOCUMENT, but works WRONG with DISPLAY DOCUMENT.

It seems, that PrintRecord.Active='No' is executed before the DISPLAY DOCUMENT statement is finished (with the Continue-buttons and so on).

Is this a bug?
This functionality is very important for us

Kind regards
Chris

aware_support · Post by **aware_support** » Tue Apr 03, 2007 11:55 am

I am not sure what the problem is. Is it that DISPLAY DOCUMENT only delivers one document or that the checkboxes are cleared or both?

Can you provide the contents of the PrintPackageDoPrint process?

ckirnbauer · Post by **ckirnbauer** » Tue Apr 03, 2007 1:25 pm

The problem is, that DISPLAY DOCUMENT only delivers one document, although two checkboxes were activated.
---> After click onto "CONTINUE", AwareIM navigates back to the previous view - in that case to the PrintPackage overview.

---> PRINT DOCUMENT does the work fine and delivers all the documents.

After printing, the rule should clear the checkboxes.

PrintPackageDoPrint consists of:

Rule PrintPackageDoPrint
===========================
FIND PrintRecord WHERE PrintRecord.PrintPackageID=PrintPackage.PrintPackageID AND PrintRecord.Active='Yes'

Rule PrintPackageDoPrint2
===========================
If PrintRecord.PrintRecordText='Contract' Then
DISPLAY DOCUMENT PackageVerificationSheet

Rule PrintPackageDoPrint3
=========================
If PrintRecord.PrintRecordText='Creditcard Authorisation' Then
DISPLAY DOCUMENT CreditcardAuthorisationEnglish

kind regards
chris

ckirnbauer · Post by **ckirnbauer** » Wed Apr 04, 2007 9:02 am

Hello Support,

have you already found out where the problem is with the DISPLAY DOCUMENT statement?

I repeat it again, that PRINT DOCUMENT works fine!!!!

This is a very important issue for us. If this functionality doesn't work for 100 percent, we'll suffer a big setback on account of the printing issue.

Kind regards
Chris

aware_support · Post by **aware_support** » Wed Apr 04, 2007 9:38 am

We haven't been looking at the problem yet, but we will. If you want us to look at it as a matter of urgency please purchase a support ticket.

aware_support · Post by **aware_support** » Fri Apr 06, 2007 1:33 am

Could you please send the BSV file to [email protected]?

ckirnbauer · Post by **ckirnbauer** » Tue Apr 10, 2007 11:23 am

Have send the BSV file.

Another question:
when there are the continue buttons for displaying more pdf documents displayed, and I click onto the URL to display the document,
an additional blank page is displayed.

(http://localhost:8080/cerberusdata/repo ... ortResults)

Is this blank page necessary or could it be prevented to display this page ?
That blank page is annoying for the users.

Kind regards
Chris

aware_support · Post by **aware_support** » Wed Apr 11, 2007 9:12 am

There shouldn't be any blank pages. It looks like a bug - we'll have a look.

ckirnbauer · Post by **ckirnbauer** » Thu Apr 12, 2007 3:21 pm

Hello,

I tried to reconstruct the BLANK BROWSER WINDOW PROBLEM:

I got the same results on a Windows XP SP2 system and on a SUSE LINUX 10 with
Firefox 1.5.0.4 AND Acrobat Reader

- I started Library live sample at the AWAREIM website
- login as operator
- start report "borrowed items"
- Text appears: "Please click here to see document"

- LINUX/Windows asks me: You have chosen to open RDDOc49246.PDF, which is a: PDF document from http://208.109.48.98

What should Firefox do with this file?

( o ) Open with [ acrocread (default) ]
( ) save to disk
[X] do this automatically for files ... (is checked)

- I click onto "Open"
- then Acrobat Reader Opens the report RDDoc49246.PDF

- Additionally, a BLANK Firefox window without a URL is displayed, too.
- So what is with this blank browser window?

Bye the way, static PDF links like librarycasestudy.pdf are opened correctly in a new browser window WITHOUT a blank window.

Kind regards
Chris

ckirnbauer · Post by **ckirnbauer** » Thu Apr 19, 2007 1:21 pm

Hello support,

could you reconstruct the blank browser problem with Firefox?

Kind regards
Chris

aware_support · Post by **aware_support** » Sat Apr 21, 2007 12:09 am

Not yet. We hope to look at this issue next week.

aware_support · Post by **aware_support** » Thu May 10, 2007 10:24 am

You can get rid of the blank page by doing the following:

Open the file reportResultsRedirect.jsp located in the AwareIM/Tomcat/webapps/AwareIM directory. Search for
target="_blank"

Remove the target="_blank" attribute and save the file.