System Lock Error

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Frank2
Posts: 21
Joined: Tue Nov 17, 2020 10:33 pm

System Lock Error

Post by Frank2 »

Hi Support,

We keep on getting this error every now and then and then impossible for users to log into our application. Have to restart the server to clear the issue.
Has anyone seen or had it before?

Your input will be much appreciated.

Tanks,
Francois
AwareImSystemLock.jpg
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customaware
Posts: 2392
Joined: Mon Jul 02, 2012 12:24 am
Location: Ulaanbaatar, Mongolia

Re: System Lock Error

Post by customaware »

Certainly does not look like an Aware IM error.
Never seen that before.

Are you hosting internally or on a Cloud Server?

On the very rarest of occasions one of our users cannot log in when windows is updating something in the background. So we put off
all Windows updates to a time when the least amount of uses are likely to be using the system
Cheers,
Mark
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AwareIM 6.0, 8.7, 8.8, 9.0 , MariaDB, Windows 10, Ubuntu Linux. Theme: Default, Browser: Arc
Upcloud, Obsidian....
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Jaymer
Posts: 2430
Joined: Tue Jan 13, 2015 10:58 am
Location: Tampa, FL
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Re: System Lock Error

Post by Jaymer »

You using this?
lockout.png
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Click Here to see a collection of my tips & hacks on this forum. Or search for "JaymerTip" in the search bar at the top.

Jaymer
Aware Programming & Consulting - Tampa FL
Frank2
Posts: 21
Joined: Tue Nov 17, 2020 10:33 pm

Re: System Lock Error

Post by Frank2 »

Hi Jaymer,

Yes we do use it. Just reproduced the error. We actually thought that it was for a specific user? But by the looks of it, it locks the system if there was 10 unsuccessful logins, even if it was different users? Is that correct?

Kind regards,
Francois
Jaymer
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Joined: Tue Jan 13, 2015 10:58 am
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Re: System Lock Error

Post by Jaymer »

This was posted last week, but no reply from Vlad.
Perhaps check with him

https://www.awareim.com/forum/viewtopic.php?f=1&t=12652
Click Here to see a collection of my tips & hacks on this forum. Or search for "JaymerTip" in the search bar at the top.

Jaymer
Aware Programming & Consulting - Tampa FL
aware_support
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Joined: Sun Apr 24, 2005 12:36 am
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Re: System Lock Error

Post by aware_support »

Yes, the system is locked after the specified number of unsuccessful login attempts
Aware IM Support Team
Frank2
Posts: 21
Joined: Tue Nov 17, 2020 10:33 pm

Re: System Lock Error

Post by Frank2 »

Hi Jaymer,

Thank you very much for spotting the problem. You saved us hours and hours of troubleshooting.

Much appreciated sir.

Kind regards,
Francois
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