A Big Problem With Printed Docs

john · Post by **john** » Thu Aug 30, 2007 9:57 am

Hi

I have just discovered as a further note, the information displayed to users is not even fixed between what is in testing and what is in live.

Whilst I was re-creating this problem in "Testing Mode" I received a call from an Agency at the other end of the country telling me they had attempted to print a Temp form and was presented the information I had just put in. They work in "Live Mode" and I was testing in "Testing". I am definate about this as the info I put in was just gumph:
"hfohogd
gdfghg
ghfghg" etc

and this is what she saw, she actually called because she thought the system had crashed!

I was under the impression that the info in the Test DB and the Live DB were totally seperate?

Anyway I wanted to pass this information on as I thought it may help

Thanks again for taking the time to help

Regards
John

aware_support · Post by **aware_support** » Thu Aug 30, 2007 12:52 pm

Indeed, there appears to be a bug with HTML documents, whereby a document generated for one user can be overwritten by a document for another user. We will fix it asap.

In the meantime can you use a different type of document as a workaround?

john · Post by **john** » Thu Aug 30, 2007 1:48 pm

Hi

Yes, I have already started to work on using PDF docs instead which appears to be working better although I may get some complaints about the speed it appears better than the alternative and the forms look prettier!!!

Regards
John