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--- docs:3400_how_to:0700_emails:0970_process_emails [2022/09/01 00:47] – [How to process e-mail based on its contents] administrator
+++ docs:3400_how_to:0700_emails:0970_process_emails [2025/06/11 08:34] (current) – ↷ Links adapted because of a move operation aware_support3
@@ Line 3: / Line 3: @@
 ====== How to process e-mail based on its contents ======
-In order to process the received e-mails you need to define business rules attached to the event of receiving an e-mail notification – see the “[[docs:2500_config_apps:2300_emails:0100_incoming_emails|Incoming E-mail]]” section. The rules may check the subject and/or body of the e-mail (or maybe who it is from and when it was sent) and perform the appropriate actions. For example,
+In order to process the received e-mails you need to define business rules attached to the event of receiving an e-mail notification – see the “[[docs:2500_config_apps:2600_emails:0100_incoming_emails|Incoming E-mail]]” section. The rules may check the subject and/or body of the e-mail (or maybe who it is from and when it was sent) and perform the appropriate actions. For example,
-<code aim> IF IncomingEmail.Subject = 'Registration' AND IncomingEmail.From = 'John Smith' THEN ...</code>
+<code aim>IF IncomingEmail.Subject = 'Registration' AND IncomingEmail.From = 'John Smith' THEN ... </code>
-If e-mails contain complex information that you want to analyse then this information may be encoded into the body of the message in a special format (you have to mandate that the senders of such e-mails encode the bodies of their e-mails in this format). The format is described in the ''[[actions_functionslists:3100_actions:set|SET]]'' Action section of the [[docs:3000_rule_language|Rule Language Reference]]. Your rules can then decode the information contained in the body of the e-mail using the ''[[actions_functionslists:3100_actions:set|SET]]'' action. For example, if the body of the e-mail has the following string:
+If e-mails contain complex information that you want to analyse then this information may be encoded into the body of the message in a special format (you have to mandate that the senders of such e-mails encode the bodies of their e-mails in this format). The format is described in the ''[[a_f:a:set|SET]]'' Action section of the [[docs:3000_rule_language|Rule Language Reference]]. Your rules can then decode the information contained in the body of the e-mail using the ''[[a_f:a:set|SET]]'' action. For example, if the body of the e-mail has the following string:
-<code aim> #Name#John Smith#State#NEW#Balance#100.0</code>
+<code aim>#Name#John Smith#State#NEW#Balance#100.0 </code>
 Then the following rule:
-<code aim> SET Account FROM IncomingEmail.Message</code>
+<code aim>SET Account FROM IncomingEmail.Message </code>
 will set the Name, State and Balance attributes of the Account objects to the values provided in the body of the e-mail ('John Smith', 'NEW' and 100.0). You can define other rules that will check these values and perform the appropriate actions if required.